Cognizant

Solutions Consultant - IT Asset Management

Cognizant$110K — $130K *
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 13+ years managing ServiceNow environments, emphasizing license governance and contract compliance
  • Understanding of software licensing models and entitlement management
  • Proven presentation skills to executive stakeholders and strong relationship management
  • Experience collaborating across vendors, delivery teams, and leadership
  • Ability to balance operational governance with commercial objectives and client satisfaction

Responsibilities

  • Manage ServiceNow platform operations and oversee business governance
  • Lead license reconciliation and ensure compliance across multiple environments
  • Interpret customer contracts to define license entitlement models
  • Provide governance during Major Incidents and communicate with leadership
  • Develop executive dashboards and compliance reports to drive continuous improvement

Benefits

  • Flexible remote work arrangements for qualified applicants in the U.S.
  • Support for work-life balance through various wellbeing programs
  • Clear communication about role expectations and changes based on project needs
Full Job Description
As a Solutions Consultant - IT Asset Management, you will make an impact by governing ServiceNow platform operations, ensuring software license compliance, and driving incident and commercial governance across federal-aligned managed services environments. You will be a valued member of the Global Commercial team and work collaboratively with internal delivery teams, ServiceNow and managed services vendors, and client and executive stakeholders.

In this role, you will
  • Manage and oversee ServiceNow platform operations from a business governance perspective, including license management, ticket oversight, escalation coordination, and vendor engagement with ServiceNow support teams.
  • Lead license reconciliation, entitlement governance, and optimization across multiple environments to ensure contractual compliance and maximize commercial value, including reclamation of underutilized assets.
  • Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models, consumption metrics, and compliance requirements.
  • Provide governance and executive oversight during Major Incidents (P1/P2), driving cross-functional escalation management and communicating business impact, risk exposure, and resolution status to leadership and key stakeholders.
  • Develop executive dashboards, compliance reports, and KPI scorecards, and establish Post-Incident Review processes to drive root cause accountability and continuous improvement.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered
  • 13+ years of experience managing ServiceNow environments with strong exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
  • Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
  • Proven ability to present operational and compliance insights to executive stakeholders and clients, with strong customer-facing communication and relationship management skills.
  • Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
  • Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.

These will help you stand out
  • Experience working in Managed Services Provider (MSP) environments, supporting client governance, contract compliance, and service performance management.
  • Exposure to software license optimization, entitlement management, and reporting frameworks, with a focus on compliance, cost optimization, and value realization.
  • Experience engaging with executive stakeholders and customer leadership teams, delivering operational reviews, compliance insights, and business performance reporting.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.




About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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