TeleTech

Technical Writer

TeleTech$55K — $126K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience with technical writing
  • Proficient in Microsoft Word (Styling, Formatting, Layout, Accessibility Checks)
  • Experience working with technical SMEs and leadership
  • Knowledge of Microsoft Office Suite (PowerPoint, Excel, SharePoint, Visio)
  • Ability to write and edit large quantities of technical documentation
  • Excellent communication skills for timely interactions with team and clients
  • Capacity for independent research to support client solutions
  • Bachelor’s degree required

Responsibilities

  • Collaborate with data scientists and developers to create technical documentation
  • Translate complex subjects into accessible guidance materials
  • Coordinate discussions between SMEs and leadership on documentation-related topics
  • Ensure that all produced documentation meets professional standards
  • Review and edit multiple documentation pieces within deadlines
  • Conduct research to enrich documentation quality
  • Support the client’s data modernization goals through clear documentation

Benefits

  • Comprehensive health and life insurance
  • Paid time off and leave programs
  • Professional development and tuition assistance
  • Retirement and financial benefit offerings
  • Work-life balance programs
  • Recognition awards for exceptional performance
Full Job Description
Technical Writer

The Opportunity:

Are you interested in using your technicalexpertiseand people skills to assistthe client in their mission to establisha modernized data and technology presence? Our team is looking for a technical writer who can work alongside our technical subject matter experts (SMEs) to develop clear and helpful technical documentation that both our team and our customers can use in their efforts to support the client's data modernization goals. 

As a technical writer on our team, you willbe responsible forcollaborating with data scientists, developers, and others to shepherd technical documentation from conception to publication. The type of documentation you will be working on will cover a variety of topics from Cloudplatform services,as well asOn-premises,to data platform procedural guidelines. 

We need someone who can help our team members translate complex subjects and processes into accessible and well-structured guidance material. You must be able to use your writing skills toassistreaders in making connections between granular concepts and big picture ideas. 

Outside of just writing, we are looking for an excellent communicator with the ability tofacilitatediscussions between SMEs and leadership. This is vital to ensuring that the documentation we produce for both our clients and team members is meaningful and professional. You should also be capable of effectively coordinating with SMEs on numerousteams on any concerns or questions you have as they relate to deadlines and documentation.

You Have:

  • 3+ years of experience with technical writing 

  • 3+ years of experience with Microsoft Word including Styling, Formatting, Layout, and Accessibility Checks

  • Experience working with technical SMEs and leadership to discuss topics and issues related to technical documentation 

  • Knowledge of Microsoft Office Suite tools such as PowerPoint, Excel, SharePoint, and Visio 

  • Ability to review, edit, and write large quantities of technical documentation within a reasonable timeframe 

  • Ability to communicate professionally and in a timely manner with team members and clients 

  • Ability to conduct independent research as necessary to search for client solutions

  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

  • Bachelor’s degree  

Nice If You Have:

  • Experience with writing technical training documentation related to subscription-based application services such as Cloud services

  • Experience with granting and maintaining appropriate SharePoint permissions 

  • Knowledge of 508 accessibility standards 

  • Knowledge of Azure based services including Azure, AWS, and Databricks

  • Knowledge of Power BI dashboards and how they function 

  • Possession of excellent attention to detail and willingness to triple check for errors 

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client. 

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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