Salesforce

Software Engineering MTS

Salesforce$100K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of software engineering experience
  • Strong backend development skills in Java, Python, or an object-oriented language like C++ or C#
  • Knowledge of AI/ML frameworks and large language models
  • Experience in prompt engineering and conversational AI is a strong plus
  • Proficiency in data processing and working with APIs (REST, GraphQL)
  • Understanding of vector databases and semantic search
  • Strong communication skills and collaborative mindset

Responsibilities

  • Build and maintain agent capabilities using Agentforce and New Graph Architecture
  • Develop topics, skills, and conversation flows for sales use cases
  • Implement integrations connecting agents to Salesforce Data Cloud and external data sources
  • Write and optimize prompts for agent instructions and response generation
  • Develop data ingestion pipelines for agent knowledge bases
  • Participate in UAT and production support focusing on conversation quality
  • Contribute to all phases of SDLC in an Agile engineering model

Benefits

  • Support for work-life balance
  • Opportunities for professional growth and learning
  • Access to innovative AI tools and resources
  • Collaborative team environment
  • Contributions to impactful projects shaping the future of AI
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Software Engineering

Job Details

The Experience
Agents and AI are fast evolving technologies. The Agentic Selling Team within Digital Experience Technology is building production AI agents that empower Salesforce's 15,000+ global sellers. As Customer Zero for Agentforce, we are at the forefront of agent development, pioneering patterns that shape how enterprises deploy AI agents. We are looking for a backend Software Engineer who enjoys a fast-paced environment, can deliver incrementally, and thinks creatively. You will work on cutting-edge agent technologies using Agentforce, Agent Script, and integrate with Salesforce CRM and Data Cloud.

What You'll Actually Be Doing...
  • Build and maintain agent capabilities using Agentforce Builder, Agent Script, and New Graph Architecture (NGA) serving 15,000+ internal users
  • Develop agent topics, skills, and conversation flows for complex sales use cases including account research, content recommendations, and sales coaching
  • Implement integrations connecting agents to Salesforce Data Cloud, APIs, and external data sources
  • Write and optimize prompts for agent instructions, guardrails, and high-quality response generation
  • Develop data ingestion pipelines for structured and unstructured content to power agent knowledge bases
  • Participate in UAT, regression testing, and production support with focus on agent conversation quality
  • Work in an Agile engineering model contributing to all phases of SDLC including design, implementation, code reviews, and testing
  • Collaborate with product managers, architects, and business stakeholders as part of Customer Zero initiative
  • Build efficient components on a microservice, multi-tenant SaaS cloud environment
  • Contribute to bi-weekly production releases maintaining high quality and reliability standards.


You're Our Person If...
  • 3-5 years of development experience as a software engineer
  • Strong experience with backend development in Java, Python, or at least one object-oriented compiled, statically-typed language (C++, C#)
  • Knowledge of AI/ML frameworks and foundational understanding of large language models (e.g., OpenAI, Anthropic, Claude, Gemini, etc.)
  • Experience with prompt engineering, conversational AI, or building LLM-based applications is a strong plus
  • Proficiency in data processing, working with APIs (REST, GraphQL), and integration patterns
  • Understanding of vector databases, embeddings, and semantic search concepts
  • Experience with Salesforce platform (Apex, LWC, Data Cloud) or ability to learn quickly
  • A related technical degree required
  • Strong verbal and written communication skills with ability to collaborate across teams
  • Experience in test-driven development with focus on unit testing, integration testing, and end-to-end automation
  • Ability to support/resolve production issues with debugging and problem-solving skills
  • Experience with developer tools such as Git, Docker, Kubernetes, CI/CD pipelines (Jenkins, GitHub Actions) a plus
  • Passion for AI and eagerness to grow expertise in agent development and Agentforce platform


Even Better If...
  • Hands-on experience with Salesforce Agentforce or Agent Builder
  • Experience with retrieval-augmented generation (RAG) and prompt optimization techniques
  • Familiarity with Salesforce CRM, Data Cloud, or platform development
  • Experience building chatbots, conversational interfaces, or AI assistants
  • Understanding of agentic AI architectures and multi-agent systems


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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