Job Description

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product.

Responsibility Area: Software Development
• Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks
• Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
• Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
• Work with assigned features from design through development, testing, and deployment with guidance from teammates
• Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers
• Follow secure coding practices, including responsible handling of customer data and AI safety considerations
• Participate in code reviews and actively incorporate feedback from senior engineers
• Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

Responsibility Area: ServiceNow Platform Development
• Develop features and customizations on the ServiceNow platform under supervision
• Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance
• Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques
• Contribute to ServiceNow plugin and app development following established patterns and best practices
• Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation
• Participate in ServiceNow application maintenance and support for assigned features
• Seek to understand ServiceNow platform capabilities and how they apply to business problems

Responsibility Area: Learning & Collaboration
• Learn from code reviews, pair programming, and mentorship from senior engineers
• Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
• Actively participate in team discussions, design reviews, and sprint planning
• Communicate clearly about progress, blockers, and technical challenges
• Participate in knowledge-sharing sessions and team learning opportunities
• Support junior teammates and newer developers by sharing what you've learned
• Take initiative to understand the broader system and how your work fits into the product

Responsibility Area: Customer Support & Quality
• Participate in customer issue triage and bug fixing under supervision
• Assist senior engineers in troubleshooting customer-reported issues and understanding root causes
• Contribute to customer documentation and internal knowledge bases
• Learn from customer issues and help identify patterns that could prevent future problems
• Handle support tickets for issues in your area with guidance from teammates
• Communicate respectfully and professionally with customers and internal teams
• Seek to understand customer needs and how they use the application

Qualifications
• Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)
• 2-5 years of professional software development experience
• Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others
• Understanding of fundamental software engineering concepts: version control, testing, debugging
• Basic knowledge of relational databases and SQL
• Familiarity with RESTful APIs and modern web services
• Strong problem-solving skills and ability to learn quickly from feedback
• Good communication skills and ability to work collaboratively with a team
• Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus
• Prior experience or coursework with ServiceNow platform is a plus
• Experience with Agile development methodologies is a plus
• Ability to take direction, ask for help when needed, and work independently on assigned tasks
• Passion for software quality, testing, and continuous learning

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.