SOFTWARE ENGINEER

Are you passionate about automation and building reliable backend solutions? Do you want to grow your skills on microservices that power CI/CD processes and cloud infrastructure at scale? At Genesys, we're looking for a Software Engineer to join our platform team and help drive automation, scalability, and developer experience — using both strong engineering fundamentals and modern AI-assisted development practices.

Location: Hybrid working model from either Durham (North Carolina) or Indianapolis (Indiana) office. Candidates residing in these locations will be considered only.

This position is not eligible for employer-sponsored work authorization (e.g., H-1B, TN, O-1, or other employment-based visas), now or in the future. Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship.

What You'll Do

• Implement microservices for CI/CD: Build and maintain backend microservices in Python that support CI/CD pipelines, enabling reliable and scalable deployment processes.
• Contribute to CI/CD infrastructure: Develop APIs and automation components that improve deployment and testing environments, increasing speed and reliability across the development lifecycle.
• Support system reliability: Monitor and maintain backend services, investigate issues, and contribute to the availability and performance of distributed systems.
• Apply AI-assisted engineering practices: Use tools like Claude, Cursor, and Kiro to accelerate coding, code review, testing, and debugging — while applying sound engineering judgment about when AI output needs verification versus when it can be trusted as-is.
• Collaborate and grow: Work closely with cross-functional teams, participate in code reviews, and continuously develop your technical skills with support from senior engineers.

Who You Are

• You have 3–5 years of experience in software engineering, with exposure to microservices or distributed systems and production support/maintenance.
• Proficient in Python, with a focus on building backend applications and automation tooling.
• You have hands-on experience with cloud-based technologies (AWS preferred; Azure a bonus) and an interest in supporting development teams with robust backend solutions.
• Familiar with CI/CD concepts and comfortable working with pipelines, automation tools, and version control systems.
• You're methodical when diagnosing issues and have a continuous improvement mindset.
• You communicate clearly with teammates, ask good questions, and take ownership of your work while knowing when to escalate.
• You have practical, day-to-day experience using AI coding tools — such as Claude, Cursor, GitHub Copilot, or Kiro — for writing, reviewing, refactoring, or debugging code, and you apply them with critical judgment. You know when AI output needs verification, when it's a shortcut worth taking, and when it's not the right tool at all.
• You've worked with or are curious about agentic workflows (multi-step, tool-using AI agents that plan and execute tasks) and understand how they differ from single-shot AI code completion.

What We're Looking For

• Demonstrated experience building and maintaining microservices in a CI/CD context.
• Practical knowledge of cloud infrastructure and backend system development.
• Understanding of distributed systems fundamentals and the challenges of scaling backend applications.
• Familiarity with Agile methodologies and a commitment to applying best practices in automation and CI/CD.
• Hands-on experience with AI-assisted development tools and agentic coding workflows, including any of the following: AI pair-programming / coding assistants (e.g., Claude, Cursor, GitHub Copilot, Kiro) Agentic development flows — using AI agents to plan, execute, and iterate on multi-step engineering tasks (e.g., scaffolding services, writing tests, running builds, opening PRs) Prompt engineering for code generation, review, and documentation Evaluating and validating AI-generated code for correctness, security, and maintainability before it ships
• A clear-eyed approach to AI in engineering: leveraging it where it genuinely adds value and speed, while maintaining full engineering rigor and accountability for the output.
• Willingness to learn, take feedback, and grow toward taking on broader scope over time.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.