Be part of eBay's Customer Support Technology Platform team to support and evolve the systems that power our global customer support experience. As a Software Engineer 2, you will contribute to DevOps, SRE, and release engineering practices, helping improve system reliability, deployment pipelines, and operational efficiency.
This is a hands-on role focused on automation, deployment, monitoring, and debugging, working closely with senior engineers to build reliable and scalable platform operations.
What You'll Do- Support and improve CI/CD pipelines, build, and release processes
- Contribute to automation tools and scripts for deployment and operations
- Assist in maintaining system reliability, monitoring, and alerting
- Troubleshoot production issues with guidance from senior engineers
- Participate in on-call rotations (as needed) and incident response
- Collaborate with engineering and SRE teams to improve deployment safety and system stability
- Help define and track basic metrics, logs, and observability signals
- Follow best practices in DevOps, release management, and operational excellence
Must-Have Qualifications- BS/MS in Computer Science, Engineering, or related field (or equivalent experience)
- 2-4 years of experience in software engineering, DevOps, or SRE-related roles
- Proficiency in at least one programming/scripting language (Java, Python, or similar)
- Basic understanding of CI/CD pipelines and release processes, Linux/Unix environments, Cloud or distributed systems concepts
- Familiarity with Version control (Git), debugging and troubleshooting production issues, unit testing or automation practices
Additionally- Working knowledge of backend services and APIs to support deployment and operations
- Ability to collaborate with developers to improve build, test, and release workflows
Nice-to-Have- Exposure to CI/CD tools (e.g., Jenkins, GitHub Actions)
- Familiarity with containers and orchestration (Docker, Kubernetes)
- Experience with monitoring/logging tools (e.g., Splunk, Prometheus, Grafana)
- Basic understanding of release management practices
- Exposure to cloud platforms (AWS, GCP, or Azure)
What Success Looks Like- Supports reliable and smooth build and release processes
- Contributes to automation and operational improvements
- Effectively troubleshoots issues with guidance
- Demonstrates learning and growth in SRE/DevOps practices
- Collaborates well with engineering and platform teams
Team & ImpactYou'll be part of a platform team that enables engineering teams to build, deploy, and operate services reliably at scale. Your work will directly improve system stability, release efficiency, and the overall developer experience supporting customer support platforms globally.
Additional DetailsThe base pay range for this position is expected in the range below:
$80,800 - $143,600
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.