Job DescriptionInfosys Public Services is seeking a
SME- Fleet Management Systems to join our team.
Position Description (scope of work or brief narrative):Domain & Business Knowledge- Deep understanding of Vehicle Maintenance Systems, Fleet Management workflows, and related business processes.
- Knowledge of Inventory Management Systems, including parts management, work orders, cost tracking, and supplier interfaces.
- Minimum 4 years of Experience in translating fleet operations requirements into well-defined technical stories and acceptance criteria.
- Ability to analyze upstream/downstream impacts across ~30 integrated applications and external systems (Asset Works SAAS).
Technical & Analytical Skills- Strong SQL skills for validating data, building test scenarios, and supporting defect analysis.
- Familiarity with Apache Kafka-understanding of message flows, schemas, and how data moves between systems.
- Experience validating API behavior, request/response structures, and integration rules.
- Ability to decompose complex processes into clear business logic, workflows, and testable requirements.
- Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers.
- Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions.
Delivery & Process Skills- Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
- Hands-on experience with project/work management tools, preferably VersionOne.
- Understanding of IT Service Management (ITSM)-incident, problem, change management (ServiceNow preferred).
- Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects.
- Experience creating process documentation, user guides, SOPs, and support workflows.
Cross-Team Facilitation- Strong facilitation skills to lead discussions across multiple groups-business, developers, QA, vendors, and architects.
- Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication.
- Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment.
- Comfortable escalating blockers and driving issues to closure across vendors and internal teams.
Soft Skills- Clear and concise communication, including the ability to break down complex topics for non-technical audiences.
- Highly organized, with the ability to manage multiple workstreams, priorities, and timelines.
- Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior.
- Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution.
- Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders."
Educational Requirements:- A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
The estimated annual compensation range for this role will be as follows:
In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200
In Washington, DC: $66,100 to $100,200
SkillsetDomain|Enterprise Asset Management|Fleet Management, Process|Agile|Kanban, Technology|Analytics - Functional|Business Analyst, Technology|Analytics - Solutions|SQL Server - Analytics, Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Microsoft Technologies|Web Services/Restfull API
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
