More about the roleThis is an exciting job opportunity for a Site Support Engineer onsite/hybrid to join our Digital team in Bridgewater, NJ.
The Site Support Engineer is responsible for troubleshooting hardware, software, network, printer, meeting room, and end-user technology issues and acts as the local IT contact for employees and works closely with remote service desk, infrastructure, security, and vendor teams.
What you'll do- Provide face-to-face technical support for employees at the office or client site.
- Troubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.
- Install, configure, maintain, and replace IT hardware and software and support Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.
- Maintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.
- Follow IT security policies, access control procedures, and data protection standards.
More about you- BS in Computer Science, Information Technology, or related field
- 3+ years of experience in onsite IT support, desktop support, field support, or service desk support.
- Strong knowledge of Windows operating systems; macOS experience is a plus.
- 2+ years of experience working with advanced R&D IT Equipment (purchasing, configuring, modifying)
- Experience with asset management and IT inventory processes.
Common Tools and Technologies- Windows, macOS, iOS, Android
- Microsoft 365, Outlook, Teams, OneDrive, SharePoint
- Active Directory and Microsoft Entra ID
- Microsoft Intune, SCCM
- ServiceNow
- VPN clients, Wi-Fi tools, remote support tools
- Printers, scanners, meeting room systems, AV equipment
*Must be legally authorized to work in the United States without current or future company sponsorship needs. Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.
Salary & BenefitsSalary: $ 73,000 - $107,000 (based on experience level)
Bonus: target bonus opportunity 5%
Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account
