To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
Overview of the RoleThe SSSL People Manager builds, coaches, and scales a team of SSSLs, holding them accountable to two Key Strategic Objectives: KSO 1 - Pre-Sales Performance & Customer Impact and KSO 2 - Skills Readiness & Growth.
Beyond individual deal support, this leader is the connective tissue for the SSSL PubSec practice - setting direction, removing blockers, developing talent, and keeping the team cohesive amid constant change. They work closely with the SSSL Lead, proactively managing and mitigating escalations, bringing a problem-solving mindset, and liaising between the SSSL Lead and the broader PubSec and Professional Services organization.
Your Impact- People Management & Team Leadership: Coach, develop, and hold SSSLs accountable to KSO 1/KSO 2 and pipeline targets; recruit, onboard, and ramp new SSSLs; run team cadences; proactively address capacity and burnout risk; foster a strong feedback culture; help establish meaningful career paths.
- Vision & Strategy: Set the team's vision and execution plan for helping APs sell Agentic delivery models; champion an AI-first, tip-of-the-spear approach across the practice.
- Pipeline Creation & Coaching: Coach SSSLs on disciplined pipeline management from qualification to close, tailored to Public Sector funding cycles and procurement realities.
- Strategic Customer Advisory: Guide the team in shaping large, transformational engagements and translating executive objectives into executable plans.
- Cross-Functional Collaboration & Escalation Management: Serve as the escalation point and strategic connective tissue between the SSSL team, SSSL Lead, Sales, Architecture, and Leadership; proactively manage and mitigate escalations with a problem-solving mindset; run "Deal Clinics" to stress-test strategies and reduce stalled deals; champion reusable methodologies and assets.
- Setting Teams Up for Success - Instill a disciplined Go/No-Go process; drive account health and mitigate delivery risk across the portfolio.
Success Metrics: Team performance against KSO 1/KSO 2 and pipeline/bookings impact; talent development and retention; AP satisfaction; AI adoption; thought leadership and industry recognition.
Required Qualifications- Direct experience with Federal Civilian, Non-Profit, Higher Education, and State and Local customers and their distinct funding/procurement drivers.
- 15+ years delivering enterprise consulting services, 7+ years on the Salesforce platform.
- Proven experience managing 10+ high performers, developing talent, and driving team-level results.
- Hands-on pipeline creation/expansion/acceleration/capture experience, and coaching others to do the same, in complex multi-stakeholder sales cycles.
- Deal architecture, pricing, and discounting acumen.
- Comfortable with escalation management, conflict mediation, and problem-solving under ambiguity and shifting priorities.
- Track record leading teams through adoption of new tools/techniques ahead of the curve.
- 7+ years of enterprise project/program experience (SaaS preferred).
- Experience leading end-to-end discovery, solutioning, estimating, and SOW creation for multi-cloud programs.
- Active experience supporting services sales: proposal development, RFPs, executive presentations.
- Deep Salesforce platform proficiency; certifications (Admin, Sales Cloud Consultant, Agentforce Specialist, Service Cloud) strongly preferred.
- Strong executive presence, facilitation skills, and analytical/negotiation skills.
- Willingness to travel as client needs require.
- Degree or equivalent relevant experience.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
