Fannie Mae

Multifamily Customer Engagement and Partner Management - Senior Director

Fannie Mae$175K — $239K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of relevant professional experience
  • Experience leading and developing teams
  • Background in the secondary mortgage market
  • Curiosity and adaptability in applying new techniques like AI
  • Strong relationship management skills

Responsibilities

  • Provide industry expertise and strategic recommendations to leadership
  • Lead customer relationship development across various business units
  • Engage with executives and team members to enhance customer connections
  • Guide teams in promoting Fannie Mae products and services
  • Collaborate with stakeholders to set strategic operational goals

Benefits

  • Comprehensive health benefits
  • Life insurance options
  • Voluntary lifestyle benefits and perks
  • Programs supporting physical, mental, emotional, and financial well-being
  • Eligibility for a Fannie Mae incentive program
Full Job Description


Job Description

In this compelling leadership role, you will be responsible for driving customer network development, strengthening customer relationships, and leading customer support and engagement activities. You will also provide strategic and operational leadership for the team, partnering with executives and business leaders to establish priorities, coordinate activities, and ensure alignment with broader organizational objectives.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement and Partner Management - Senior Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
  • Provide subject matter expertise, industry best practices, and strategic recommendations to leadership to support informed decision-making.
  • Lead the development and management of customer relationships across business units and customer accounts, with a focus on delivering positive customer outcomes.
  • Identify and engage executives, managers, and team members to strengthen and support customer relationships.
  • Provide strategic direction to teams in promoting Fannie Mae products and services, supporting access to affordable financing opportunities.
  • Collaborate with key stakeholders to develop the strategic direction and priorities for operational activities.


THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience
  • 8+ years of relevant professional experience.
  • Experience leading and developing teams.
  • Demonstrated experience in the secondary mortgage market.
  • Demonstrates curiosity and adaptability by learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work


Desired Experience
  • Bachelor's degree or equivalent professional experience; Master's degree preferred.
  • Strong relationship management skills, including experience engaging customers and stakeholders and developing effective relationship networks.
  • Demonstrated experience leading and supporting organizational change to achieve strategic business objectives.
  • Strong influencing and interpersonal skills, including negotiation, persuasion, meeting facilitation, and conflict resolution.
  • Proven ability to collaborate effectively and respectfully with individuals across diverse functions and areas of expertise to achieve shared goals.
  • Experience gathering, analyzing, and synthesizing accurate information to explain complex concepts and address critical business questions.
  • Demonstrated leadership capabilities, including leading teams, providing actionable feedback, facilitating meetings, coaching and mentoring, and managing projects, resources, and people to achieve successful outcomes.
  • Strong presentation and communication skills, with the ability to convey information and ideas to diverse audiences in a clear, compelling, and easily understood manner.
  • Experience using Salesforce CRM.
  • Proficiency with Microsoft Office.


Multifamily Customer Engagement - Customer and Partner Management - Senior Director

#LI-NL1 - Hybrid

Qualifications

Education:
Bachelor's Level Degree (Required), Master's Level Degree

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:
175000
to
239000

About Fannie Mae

As the leading source of residential mortgage credit in the U.S. secondary market, Fannie Mae is supporting today's economic recovery and helping to build a sustainable housing finance system. They exist to provide reliable, large-scale access to affordable mortgage credit in all communities across the country at all times so people can buy, refinance, or rent homes. Fannie Mae is working to establish and implement industry standards‚ develop better tools to price and manage credit risk‚ build new infrastructure to ensure a liquid and efficient market and facilitate the collection and reporting of data for accurate financial reporting and improved risk management. Fannie Mae is committed to being their customers’ most valued business partner and delivering the products, services and tools their customers need to serve the entire market confidently, efficiently and profitably. Ultimately‚ Fannie Mae measures their progress not only by paying taxpayers and improving the housing finance system‚ but also by the difference they make in people’s lives.

Fannie Mae Careers

Join the vibrant team at Fannie Mae, where we are committed to solving the challenges of today's housing market while fostering inclusive growth and innovation. As a cornerstone of the American mortgage system, Fannie Mae offers unparalleled job opportunities that empower you to influence the future of housing finance. Work You’ll Do At Fannie Mae, you will collaborate with some of the brightest minds in the finance and technology sectors. Our mission is to ensure access to affordable housing for people across the United States, and your work here will contribute to that goal. With roles ranging from financial analysis to technology development, your career at Fannie Mae will be marked by growth, leadership, and the pursuit of excellence. Innovate and Lead Fannie Mae stands at the intersection of financial services and innovative technology solutions, making it an ideal place for those who are driven to explore new ideas and push boundaries. Our culture thrives on innovation and leadership, encouraging every team member to bring forward ideas that drive efficiency and effectiveness. Professional Growth and Development Career advancement at Fannie Mae is not just a possibility—it is an expectation. We are dedicated to the professional growth of our employees through robust training programs, leadership workshops, and continuous learning opportunities. Whether you are looking to sharpen your analytical skills, enhance your leadership capabilities, or dive deep into the housing market dynamics, Fannie Mae provides the resources to achieve your professional goals. Diversity and Inclusion At Fannie Mae, we believe that diversity fuels innovation. We are committed to fostering an inclusive environment where diverse voices are heard and valued. Through diversity training and a culture that celebrates unique perspectives, we ensure that all team members can contribute to their fullest potential. Join Our Team Explore the array of job opportunities at Fannie Mae, from internships for budding professionals to full-time positions for seasoned experts. We are hiring individuals who are passionate, curious, and eager to make a difference. Our team is looking for candidates who not only have the necessary skills but also embody our values of integrity, impartiality, and respect. Benefits and Perks Working at Fannie Mae comes with a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. From competitive health benefits and retirement plans to flexible working arrangements and wellness programs, we prioritize the well-being of our team members. Stay Connected Networking and staying connected are key components of building a successful career at Fannie Mae. Engage with us through various professional networking events, online communities, and social platforms to stay updated on new positions, company news, and industry trends. Apply Now Ready to take the next step in your career? Review our open positions, tailor your resume, and prepare for an interview that could set you on a path to a rewarding career at Fannie Mae. We are excited to see how your vision, skills, and enthusiasm can contribute to our team and the broader mission of affordable housing. Explore Fannie Mae Jobs Discover the exciting and impactful career paths available at Fannie Mae. Each position offers the opportunity to challenge yourself, contribute to a significant cause, and work within a culture that values innovation, leadership, and community impact. Join us in shaping the future of housing finance—apply today and be part of a team that is dedicated to making a difference.
Learn more about Fannie Mae
Size
7,400 employees
Industry
Founded
1938
NASDAQ

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