Services Lead, TennisWithin this division, LA28 is looking for a Tennis Services Lead. Under the authority of the Tennis Sport Manager, the Sport Services Lead is responsible for the planning, organization, coordination, and management of the administrative functions of Tennis events at the Los Angeles 2028 Olympic and Paralympic Games.
The Sport Services Lead will need to relay and facilitate critical services for key stakeholder groups, such as athletes, International Federations, national associations, and technical officials. They will also coordinate sports information with the various divisions of LA28, participate in the planning and operations of test events, coordinate the recruitment of sports staff, as well as the recruitment and training of volunteers needed for competitions in their sport.
Key Responsibilities- Supports the Sport Manager in overall tournament execution and transitions into a direct managerial role over athlete and team-focused services during Games-time.
- Responsible for the planning, organization, management and conduct of the administration, volunteer, IF services and Information functions of Olympic and Paralympic tennis events.
- Plan, coordinate, and be the dedicated sport contact person in organizing visits from the International Federation in coordination with the IF/Athlete Services Team, Event Management Team and Head of Competition Management.
- Act as the dedicated sports contact for coordinating services-related matters with the International Federation, including accommodation, transportation, accreditation, and hospitality.
- Advocate for and coordinate all sport stakeholders' services including Athletes, Technical Officials, IF Staff and IF guests.
- Create and ensure organized follow-up of the sharing of databases related to key topics of the Sport Delivery Plan between the International Federation and the various departments of LA28
- Serve as the primary point of contact for NOC/NPC services teams to establish an effective communication channel in preparation for their visits and information requests.
- Support the Sport Manager to ensure that all operational procedures and processes of LA28 are understood and followed. This includes coordinating administrative operations, monitoring and sharing databases, planning team meetings, and managing Sport Information desks and competition delivery projects
- Work closely with the Sport Manager, Technical Operations Manager, the National Federation, and the LA28 Workforce team to recruit, train, and ensure the operational management of sport-specific volunteers.
- Partner with the Sport Manager and Technical Operations Manager to oversee the recruitment, training, and operational deployment of the competition delivery team for the tennis events.
- Collaborate with the Sport Manager and the Manager of Technical Operations for the coordination of the teams and administrative operations: monitoring, updating, and sharing the database and various resource documents, planning management, and of the organization, team meetings, etc.
- Work closely with the Sport Manager, the International Federation, and the National Federation for the selection and training of the National Technical Officials (NTOs) required for the Olympic and Paralympic Games.
- Manage all other tasks and projects related to the delivery of competitions as requested by the Sport Manager.
- Collaborate with the IF Services and Relations Manager to ensure sharing of information and tools with the services team and other stakeholders.
- Collaborate extensively with cross-functional partners and various LA28 Functional Areas (FAs) to ensure the seamless integration of sport-specific operations with broader Games-delivery services .Perform other duties as required to support the successful delivery and operation of the Olympic and Paralympic tennis events.
Games Time Responsibilities - Coordinate the following matters within the sport during the Los Angeles 2028 Olympic and Paralympic Games:
- Services for the International Federation
- Services for international and national officials
- Manage a team of full-time employees including scheduling, task delegation, training and on-site management
- Manage a team of Sport Specific Volunteers including recruitment, retention, training, scheduling, recognition and task delegation.
- Act as point of contact with LA28 Functional areas to solve Games Time issues
- Act as a point of contact with the International Federation team to identify and solve Games Time issues.
- Manage additional operational tasks as assigned, adapting to evolving responsibilities in the lead-up to and during the Olympic and Paralympic Games.
Background and Requirements - Bachelor's degree or 4+ years equivalent professional experience required
- Experience collaborating with National and International Federations and knowledge of their structure and functioning during national and international events.
- Ability to demonstrate an understanding and knowledge of the operational elements required for organizing major sports events/competitions.
- Experience in international sporting events, preferably tennis events.
- Experience in working with an International Federation and knowledge of their structure and operation is an advantage
- Experience of working with a National Sport Federation and knowledge of its structure and operation at domestic and international events is an advantage
- Experience managing a team (staff and volunteers) at major events.
- Good understanding and knowledge of project management, including planning and producing tracking documents.
- Ability to manage multiple projects involving numerous stakeholders.
- Skills in report writing and presentation materials.
- Knowledge of the Olympic and Paralympic Games as well as the specific sport's technical requirements is an advantage.
- Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint, as well as Outlook, Teams, SharePoint).
- Excellent level of English, both written and spoken, is essential for this position.
Physical Requirements and Working Conditions - Available to work onsite in our Downtown Los Angeles-based office.
- Ability to stand and walk continuously for extended periods (up to 8+ hours a day) across large event venues.
- Ability to occasionally lift, carry, push, or pull objects weighing up to 25 pounds
- Hours of work will vary. Requires the ability to work flexible and extended hours, including early mornings, late evenings, weekends, and holidays during peak event delivery phases.
- Ability to communicate effectively via two-way radio and in person in high-noise environments.
Expectations - Understanding and ability to use project management tools is a must.
- Rigor and very good organizational skills.
- Strong communication skills.
- Strong level of commitment to achieve objectives.
- Willingness to work in a team environment.
- Autonomous and proactive.
- Curiosity and enthusiasm to continuously develop knowledge and skills.
- Flexible and open-minded in a dynamic environment.
- Very good interpersonal skills and great adaptability.
- Knows how to manage time, meet deadlines, and approach projects in a structured manner.
- Enthusiasm about sport and about the Olympic and Paralympic Movement.
- Understands and is committed to LA28's vision, mission, and values.
- Consistently review processes and workflows, proactively suggesting and implementing enhancements.
The annual base salary range for this position is $73,000.00 - $98,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.
LA28 does not provide relocation assistance.
