Req ID: 389922

We are currently seeking a ServiceNow - Technical Consultant to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow System Administrator Resource Profile
Role Summary
The ServiceNow System Administrator is responsible for the administration, maintenance, configuration, and support of the ServiceNow platform. This role manages day-to-day platform operations, user access, upgrades, configurations, and governance activities to ensure a stable, secure, and high-performing ServiceNow environment.
1. Day-to-Day Job Duties
• Administer and maintain the ServiceNow platform.
• Configure forms, workflows, notifications, and business rules.
• Manage users, groups, roles, and security access.
• Support upgrades, patches, and release activities.
• Monitor platform health and performance.
• Support incident resolution and root cause analysis.
• Develop reports and dashboards.
• Coordinate enhancement requests with stakeholders.
• Maintain platform documentation and operational procedures.
• Ensure compliance with ServiceNow best practices and security standards.
2. Basic Qualifications
• Bachelor degree or equivalent experience in IT or related discipline.
• 3+ years of ServiceNow administration experience.
• Strong understanding of ITSM processes.
• Experience with roles, workflows, and platform configuration.
• Knowledge of integrations, reporting, and system maintenance.
• Strong problem-solving and communication skills.
• Experience supporting enterprise ServiceNow environments.
Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) preferred
• ITIL Foundation Certification
• ServiceNow Micro-Certifications relevant to platform administration

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.