Job Summary
We are seeking an experienced ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across ServiceNow modules, along with pre-sales support including proposal development and Statements of Work (SOWs). The Technical Architect will help organizations maximize their ServiceNow investments through strategic roadmaps, platform governance, process optimization, and scalable technical solutions. This is a remote position with occasional travel as needed.
Key Responsibilities
• Lead engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop ServiceNow platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply business process knowledge to map requirements to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and related capabilities.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools such as Qualys, Tenable, SCCM, and JAMF.
• Ensure platform implementations conform to best practices and applicable licensing strategies.
• Collaborate with sales and delivery teams to develop proposals and Statements of Work (SOWs) for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with project expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.
Required Qualifications
• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven experience in advisory consulting and technical delivery.
• 3+ years of experience with ServiceNow architecture, scripting, workflows, and integrations.
• 2+ years of experience with proposal writing, SOW creation, and client presentations.
• 2+ years of experience leading workshops and translating business processes into technical solutions.
• Strong understanding of ServiceNow architecture, platform capabilities, scripting, workflows, and integrations.
• Excellent communication and stakeholder engagement skills.
Certifications
• ServiceNow Certified System Administrator (CSA).
• At least two ServiceNow CIS certifications from relevant areas such as ITSM, ITOM, ITAM, HAM/SAM, HRSD, or Discovery.
• PMP or equivalent project management certification.
• ITIL Foundation certification.
