Cognizant

ServiceNow Lead Developer

Cognizant$75K — $115K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in ServiceNow development and administration.
  • 2+ years leading ServiceNow development teams or projects.
  • Strong skills in JavaScript and Glide API.
  • Proficient with ITSM, CMDB, and CSDM.
  • Experience with at least two ServiceNow modules such as ITOM or HRSD.
  • Familiarity with REST/SOAP integrations and MID Server setups.
  • Strong understanding of Agile/Scrum and ITIL practices.

Responsibilities

  • Lead design and development of ServiceNow solutions.
  • Conduct design and code reviews, and oversee deployment planning.
  • Develop Client Scripts, Business Rules, and workflows.
  • Implement integrations using REST APIs and Integration Hub.
  • Maintain CMDB governance and data reconciliation rules.
  • Collaborate with stakeholders to meet technical requirements.
  • Provide technical mentorship to teams and troubleshoot production issues.

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays and Paid Time Off
  • 401(k) plan with contributions
  • Long-term and Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Full Job Description
ServiceNow Lead Developer

Location: Remote

Experience: 8+ years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are seeking an experienced ServiceNow Lead Developer to lead the design, development, integration, and enhancement of enterprise ServiceNow solutions. The ideal candidate will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions across ServiceNow modules while ensuring alignment with business and IT objectives.

Key Responsibilities
  • Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
  • Design and develop solutions leveraging ServiceNow platform capabilities, including ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
  • Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
  • Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
  • Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
  • Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
  • Support platform upgrades, release management activities, and Automated Test Framework (ATF) implementation.
  • Provide technical mentoring and guidance to developers, administrators, and support teams.
  • Troubleshoot and resolve complex production issues and performance bottlenecks.
  • Ensure adherence to ServiceNow development standards and best practices.

Required Qualifications
  • 6+ years of hands-on ServiceNow development and administration experience.
  • 2+ years of experience leading ServiceNow development teams or projects.
  • Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
  • Proven experience with ITSM, CMDB, and CSDM.
  • Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
  • Experience designing and implementing REST/SOAP integrations and MID Server configurations.
  • Strong understanding of Agile/Scrum methodologies and ITIL processes.
  • Experience with ServiceNow upgrades, release management, and governance.

Preferred Certifications
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS) - ITSM, CMDB, Discovery, or HAM
  • ITIL v4 Foundation

Applications will be accepted until 10/15/2026

The annual salary for this position is between $75,000- $115,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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