Job Description: Responsible for developing and maintaining ServiceNow ITSM solutions, translating business requirements into scalable workflows, integrations, and automated service processes.
Key Responsibilities- Configure and customize ServiceNow ITSM modules:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- CMDB
- Develop:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- Workflows / Flow Designer automation
- Build integrations using REST/SOAP APIs and external enterprise systems.
- Gather requirements and convert business use cases into technical solutions.
- Perform testing, deployments, debugging, and production support.
- Create technical documentation and ensure ITIL alignment.
Required Skills- ServiceNow Administration & Development
- ITSM and ITIL processes
- JavaScript
- Flow Designer & Workflow automation
- REST/SOAP APIs
- CMDB & Service Catalog
- ACLs, UI Policies, Client Scripts
- HTML/CSS basics
- Agile / Scrum exposure
