General Electric Company

Service Program Manager

General Electric Company • $108K — $162K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree
  • Experience in Project/Program Management or Service Leadership
  • Strong communication skills for complex issue synthesis
  • Ability to build rapport across organizational levels
  • Willingness to travel up to 25%
  • Understanding of biomed and imaging fundamentals
  • Legal authorization to work in the United States
  • Agreement to background checks and drug testing

Responsibilities

  • Serve as primary point of contact for Lifepoint Health in the Service Partnership
  • Implement processes and reporting to track project progress and KPI metrics
  • Establish operational mechanisms for project liabilities and profitability
  • Advocate for the customer, communicating issues with internal teams
  • Represent GE Healthcare in service-related business discussions
  • Organize program reviews and provide updates to internal management
  • Drive operational excellence and collaborate on best practices

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • 401(k) plan with contributions
  • Life, disability, and accident insurance
  • Tuition reimbursement
Full Job Description
Job Description Summary
As the Service Program Manager, you will drive overall customer satisfaction by leading the business and program management of the GEHC-Customer service partnership, delivering a comprehensive GE Healthcare solution. You will manage the success of the service relationship with Lifepoint Health, ensuring the achievement of goals and objectives identified by the customer and GE Healthcare. This role provides the customer with a single point of contact for GEHC service and operational commitments throughout the partnership term, developing strategies to ensure customer satisfaction, retention, and growth in close alignment with internal Commercial and Field Service teams.

Job Description
Essential Responsibilities
  • Serve as the primary point of contact for Lifepoint Health to GEHC for all matters relating to the Service Partnership, building a long-term, strategic alliance with all levels of the customer to exceed contractual obligations and add value.
  • Implement robust processes and formal reporting arrangements to track and monitor programmatic and project progress against agreed plans and agreements (e.g., KPI metrics, project and operational risk, cost and program reports, variation process/control).
  • Establish internal and external operational mechanisms to manage long-term project liabilities and profitability, ensuring safety, quality, and profitability objectives are met.
  • Act as a customer advocate to internal management, maintaining awareness of all program issues. Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.
  • Represent GE Healthcare in all service and project-related business and contractual discussions with the customer, ensuring timely completion of all appropriate contract documents such as acceptance certificates and variation agreements.
  • Organize and support program, technical, and operational reviews with the customer, generating regular program updates for internal management.
  • Lead efforts to drive operational excellence and efficiency opportunities with the customer and GE Healthcare. Collaborate with the customer to develop and communicate best practices across the enterprise.

Qualifications & Requirements
  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Service contract management, customer growth, and success.
  • Project/Program Management or Service Leadership experience desired
  • Strong communication skills to synthesize complex issues and communicate clearly
  • Demonstrated ability to energize, develop, and build rapport at all levels within an organization
  • Willingness to travel 25%
  • Strong understanding of biomed and imaging
  • Legal authorization to work in the United States
  • You must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history and educational background
  • Willingness to take a drug test
  • Willingness to submit to a check of driving record

Desired Characteristics
  • Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)
  • Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience)
  • Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs
  • GE Healthcare Diagnostic Imaging & Clinical Services experience
  • Experience working in a highly-matrixes environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy
  • Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC
  • Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation, etc.)
  • Experience working with GEHC products and servicing

#LI-PA1

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: julio 28, 2026

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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