The OpportunityAccountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date, ensuring consistent application and administration of the company's parts, service, and warranty programs.
The Role- Responsible for day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all our customers
- Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch
- Identify issues and work with branch co-workers to resolve them in a timely manner
- Provide training and support for all Service technicians and supervisors
- Manage branch personnel performance, safety, training, and customer service
- Work with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectations
- Manage workflow, scheduling, and monitoring of work order status
- Ability to work in a high paced environment with strong time management skills
- Ability to multitask effectively
The Candidate- Education: Journeyman Heavy Equipment Technician, Millwright, or similar certification an asset.
- Work Experience: 5 years min related experience in a management in service of rotating equipment, parts, supply chain or product support operations.
- Knowledge:Experience working with budgets, analyzing budgets, and developing targets.
- Proficiency: Microsoft Office, including Outlook, Excel, Word, and PowerPoint
- Effective communication skills, oral and written with the ability to communicate persuasively; provide necessary information to direct reports to enable them to do their work efficiently.
Compensation:- Salary range: $71,000-125,000.
- Annual Incentive Bonus Package
- Vehicle Allowance
- Company mobile device
- Wajax Employee perks and promotions on goods and services
