Rush Enterprises, Inc

Service Advisor

Rush Enterprises, Inc • $83K — $108K *
Joplin, MO 64804In-Person
Manufacturing & Automotive
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • High school diploma or GED required.
  • Minimum of one year in a service role or equivalent experience education.
  • Completion of appropriate manufacturer training necessary.
  • Valid CDL license is required.
  • Driving record must meet company insurability standards.

Responsibilities

  • Gather customer complaints and expectations for service needs.
  • Perform thorough vehicle inspections and verify information.
  • Use diagnostic tools like J-Pro for on-the-spot vehicle diagnostics.
  • Advise customers on vehicle maintenance as per manufacturer specifications.
  • Clearly document vehicle problems and customer information.
  • Establish service timelines and communicate with shop management.
  • Manage customer payment methods and obtain necessary approvals.
  • Monitor repair progress and update customers on changes or authorizations.

Benefits

  • Exceptional compensation package with comprehensive benefits.
  • 401K and stock purchase options available.
  • Performance-based incentives provided.
  • Opportunities for training and career advancement.
  • Company culture that emphasizes recognition, integrity, and a positive work environment.
Full Job Description
The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Responsibilities:
  • Gather customer complaint details and expectations.
  • Perform vehicle walk around inspection, verify vehicle information.
  • Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
  • Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
  • Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
  • Establish "promised time" based on shop workflow, communicate with foreman.
  • Establish customer's method of payment. Obtain credit approval, if necessary.
  • Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.


Benefits:
  • We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.


Basic Qualifications:
  • High school diploma or general education degree (GED).
  • One year service experience; or equivalent experience and/or education.
  • Appropriate manufacturer training.
  • Valid CDL license.
  • Driving record that will allow insurability by the company's carrier.


This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $40,000.00/Hr.
Maximum Pay Rate

USD $52,000.00/Hr.

About Rush Enterprises, Inc

Rush Enterprises, Inc. is a retailer of commercial vehicles and related services. The company operates a network of commercial vehicle dealerships under the Rush Truck Centers name. The company's Rush Truck Centers are located in the United States, and offer a range of services, including retail sales of new and used commercial vehicles, aftermarket parts sales, service and repair facilities, financing, leasing and rental, and insurance products.
Learn more about Rush Enterprises, Inc
Size
7,166 employees
Market Cap
$2.8 billion
Industry
Manufacturing & Automotive
Net Income
$114.8 million
Founded
1965
5 Year Trend
+4%
Revenue
$4.7 billion
NASDAQ
RUSHA
* Ladders Estimates

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