Google

Senior UX Program Manager, Model Behavior and Quality

Google$159K — $231K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 6 years of program management experience within content design, design or UX organizations.
  • Experience with UX projects and UX content strategy, design, user research, or user-centered design methodologies.
  • Preferred experience with Large Language Models (LLMs) and agentic experiences.
  • Experience analyzing data to inform strategy decisions and manage risks.
  • Ability to operationalize programs from concept to execution and navigate ambiguity.

Responsibilities

  • Drive and define UX operational processes for clarity and efficiency.
  • Plan and oversee UX programs from start to finish, aligning with organizational goals.
  • Collaborate with UX, Engineering, and Product Management to build strong interdepartmental relationships.
  • Identify and resolve blockers related to design workflows and operational inefficiencies.
  • Manage quarterly planning and resource allocation with cross-functional partners.

Benefits

  • Access to comprehensive health and wellness programs.
  • Flexible working location options in major US cities.
  • Inclusion in a dynamic, impactful team focused on billion-user applications.
  • Opportunities for professional growth and development.
  • Participation in a culture that values innovation, accessibility, and quality.
Full Job Description
info_outline
X Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 6 years of program management experience within content design, design or UX organizations.
  • Experience with UX related projects and UX content strategy, design, user research, or user centered development tools and methodologies.

Preferred qualifications:
  • Experience working with Large Language Models (LLMs), designing agentic experiences, or model training.
  • Experience with the product development lifecycle.
  • Experience analyzing data and leveraging insights to drive strategy.
  • Experience managing risks (e.g., operational, product, team health).
  • Background in content design or experience working with content design.
  • Ability to operationalize programs from 0 to 1 and thrive in ambiguity.


About the job

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.

To continue to distinguish Google Search as the exceptional destination for information, the Model Behavior Trust and Quality UX Team is dedicated to defining the standard for helpful and trustworthy AI interactions. Also, we are bringing a relentless focus to quality ensuring every interaction feels distinctively valuable.

We are looking for a high-impact UX Program Manager to join the Model Behavior Trust and Quality UX team to be a key driver in owning planning through completion across programs in this complex and AI-first portfolio.

In this role, you will be focused on establishing and scaling processes, documentation and learnings for model behavior programs, unblocking workflows and defining priorities in collaboration with partners across multiple teams within Google.

In Google Search, we're reimagining what it means to search for information - any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $231000 (USD) 15% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Drive and define Model UX operational processes to provide extreme clarity, enable team efficiency and craft quality, ensure clear prioritization, smooth transitions between project phases, and the coordination necessary resources.
  • Plan, organize, and oversee UX programs from initiation through to completion, ensuring all initiatives align with broader organizational goals.
  • Serve as a central collaborator, connecting UX with UX, Engineering and Product Management partners and stakeholders across Google to build strong relationships, manage expectations and make sure interdependencies are understood and planned.
  • Identify and address blockers, whether they relate to design workflows or operational inefficiencies, to maintain momentum in an ambiguous environment.
  • Drive quarterly planning and resource management/allocation for the team in close collaboration with cross-functional partners.

About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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