A career as a Senior Transformation Advisor in the Technology and Operations - Commercial Banking sector at National Bank, in the Cash Management team, means acting as a catalyst for change by putting human, technological and organizational drivers into action as required for the success of large-scale transformations.
You play a strategic role in evolving business processes, acting across sectors to improve the client and employee experience from end to end. Navigating complex environments and having a positive influence to mobilize key players around a shared vision will help you make a key contribution to the success of transformation projects.
Analytical skills, discipline, ability to drive a structuring and high-impact transformation and motivating leadership are key assets to succeed in this mission.
Your job- Drive the transformation strategy: Define key orientations, clarify the business vision and catalyze action around shared objectives
- Orchestrate the execution of the strategy: Transform strategic ambitions into concrete, measurable and sustainable results
- Optimize the client and employee experience: Rethink paths and processes to generate value.
- Oversee transformation governance: Prioritize, structure and monitor high-impact initiatives with rigor and agility
- Resolve ambiguity clearly: Diagnose complex issues, make the right findings and activate drivers for change
- Engage leaders and teams: Build buy-in, align expertise and build a high-performing transformational ecosystem
- Influencing with impact: Communicate a strong vision, navigate political environments and advance decisions
- Coaching for Transformation: Support key actors, disseminate best practices and anchor a culture of continuous transformation.
Your team IT-OPS involves more than 5500 experts who work agile, proactively and collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
In the Technology and Operations sector for commercial banking, Cash Management, you are part of a large team of 35 colleagues and report to the Business Process Owner (BPO) -Cash Management. Our team stands out for its dynamism, collaboration between peers and the business line, as well as our commitment to end-to-end thinking for an optimal client experience.
Our goal is to offer you maximum flexibility to promote your quality of life. This translates into a hybrid work environment.
The Bank values continuous development and internal mobility. Our personalized training programs, based on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the data academy, language training, the Harvard Learning Centre and coaching and mentoring support are available to you at any time.
Prerequisites - Bachelor's degree in a related field and 6 years of relevant experience or other diploma and several years of proven experience in business analysis, change management, continuous improvement and/or transformation of high-impact processes
- Ability to diagnose dysfunctional processes, identify drivers for improvement and make clear and relevant recommendations
- Ability to evolve smoothly in complex, ambiguous and constantly changing environments, recognized influential leadership, with the ability to engage senior management around a strategic vision
- Knowledge of the banking and operations sector, an important asset
- Proficiency in Lean, six Sigma or equivalent approaches
- Expertise in leading collaborative workshops, ideation techniques and design thinking approaches
- Excellent ability to create alignment, build bridges between teams and maintain a "one team" dynamic.
Languages: English, French
Reason to require this language: you will need to work closely with our colleagues outside Quebec.
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Artificial Intelligence Business Impact Analysis Business Process Improvement Diversity & Inclusion Functional Analysis Project Management Teamwork Empathy Initiative Learning Agility Resiliency Workshop facilitation Change Advisory
Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
