OverviewWorks closely with Channel Operations, business process owners, technology teams, and key stakeholders to identify operational improvement opportunities, define business requirements, evaluate solution options, and deliver business value through scalable partner operations processes and systems. Serves as the business administrator and operational owner for partner management platforms and associated workflows, supporting partner onboarding, registrations, revenue share administration, data governance, reporting enablement, and partner lifecycle management. Collaborates with internal and external resources to optimize operational processes, improve data quality, reduce manual effort, and support channel growth.
Responsibilities- Works on programs of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in owned areas of expertise.
- Manages partner operations programs through the application of Business Process Improvement concepts including process design, stakeholder engagement, workflow management, risk mitigation, issue resolution, and operational governance. Serves as business administrator for partner operations platforms, coordinating user administration, workflow execution, onboarding activities, platform enhancements, testing, and release readiness.
- Manages alignment, buy-in, and support of diverse stakeholders by building relationships with Channel Operations, Sales, Finance, Product, Technology, Business Intelligence teams, third-party vendors, and leadership.
- Researches, validates, reconciles, and analyzes operational and partner program data to identify trends, process gaps, data quality concerns, operational risks, and improvement opportunities.
- Responsible for tracking and reporting operational metrics including partner onboarding effectiveness, registration processing, platform adoption, revenue share administration, service levels, operational controls, and data quality outcomes.
- Serves as business administrator and operational subject matter expert for partner operations platforms and supporting technologies. Defines business requirements, coordinates enhancement requests, validates reporting outputs, and partners with Product, Salesforce, BI, EDW, Snowflake, vendor, and implementation resources to deliver operational solutions.
- Creates and maintains operational documentation, process maps, governance standards, training materials, business requirements, and stakeholder communications.
Qualifications- H.S. Diploma - Required
- Bachelor's Degree in Business Administration, Business Analytics, Project/Program Management or similar - Preferred
- 5 years of experience in Project/Program management experience or certifications a plus. Excellent group facilitation skills - real experience with groups implementing multiple initiatives preferred. .
- Program Management - Preferred
- Communication - Preferred
- Management - Preferred
- Innovation - Preferred
- Planning - Preferred
- Project Management - Preferred
- Paychex - Preferred
- Business Results - Preferred
- Risk Management - Preferred
- Call Center Experience - Preferred
- Continuous Improvement Process - Preferred
- Change Management - Preferred
- Customer Success Management - Preferred
- Process Improvement - Preferred
- Stakeholder Management - Preferred
CompensationIn the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $83,230-$130,790 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex ValuesAct with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you?- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
