NCR Corporation

Senior Technical Implementation Specialist

NCR Corporation$90K — $120K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in business, computer science, or related field (or equivalent work experience)
  • 5+ years of experience in Client Facing Professional Services
  • Strong leadership skills to manage a team of consultants
  • Proficient in communicating business needs to technical teams
  • Experienced in troubleshooting Windows Operating Systems (including Windows 7/10/Server/POS Ready)
  • Knowledgeable in TCP/IP networking and related issues
  • Strong analytical skills with the ability to work in a matrix organization

Responsibilities

  • Deliver NCR solutions as part of an integrated Consulting Team
  • Drive technical solutions and lead a team on large client projects
  • Ensure timely completion and quality of deliverables while adhering to deadlines
  • Work collaboratively on-site with customers and within a team environment
  • Troubleshoot technical issues related to client implementations
  • Analyze logs for issue triage and create support tickets
  • Act as a trusted advisor to clients, maximizing the value derived from NCR products

Benefits

  • Engagement in innovative solutions for the Convenience Fuel Retail division
  • Opportunity to become a Subject Matter Expert (SME) in NCR proprietary solutions
  • Potential for career advancement in a professional services environment
  • The chance to work in a collaborative, integrated consulting team
  • Involvement in hands-on problem-solving with clients
Full Job Description

Position Location:  Atlanta, GA metro area

As NCR pushes forward as a services-led company, the retail team exists with the vision to support clients’ business transformation with a holistic consulting model.

Through strategic planning, business process improvement, and rapid design and delivery of technology solutions, you’ll be instrumental in driving technology adoption and value realization. This is an exciting opportunity to drive innovative solutions for our clients in the Convenience Fuel Retail (CFR) division.

Technical Consultants work as a part of an integrated consulting team to deliver NCR solutions. In this exciting role, you will help analyze and audit clients’ current state, identify needs, and recommend the appropriate solutions.

This role will report to the Partner of Professional Services, CFR division.

Key Areas of Responsibility include:

  • Deliver NCR solutions as part of an integrated Consulting Team
  • Must be successful in driving technical solutions and leading a team of Consultants on large client efforts
  • Must pay close attention to details and deadlines and provide timely status and escalations
  • Must be successful at working at customer site and in a team environment
  • Ability to make decisions and solve problems using sound judgment and experience
  • Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation
  • Will review and analyze logs for issue triage and ticket creation
  • Must ensure the NCR solution is configured appropriately to carry out the client’s business functions.
  • Implement NCR solutions for our customers on time, within budget and at a high quality
  • Become a trusted advisor to our customers ensuring our customers experience high business value from NCR products
  • Serve as a customer advocate within the rest of the NCR organization
  • Will become a Subject Matter Expert (SME) for an NCR proprietary solution suite
  • Provide training and coaching on the use and operation of NCR solutions

BASIC QUALIFICATIONS

  • Bachelor’s Degree in business, computer science and/or related field required.  Equivalent work experience may be substituted.
  • 5+ years of experience in providing Client Facing Professional Services
  • Strong communication and interpersonal skills
  • Ability to lead a team of consultants and provide expert technical advice and strategy to the client
  • Ability to communicate clients’ business needs to the technical teams at NCR for resolution
  • Strong analytical and troubleshooting skills
  • Ability to work in a matrix organization.
  • Clear and concise written and verbal skills
  • Experience troubleshooting Windows Operating Systems including Windows 7/10/Server/POS Ready.
  • Experience troubleshooting TCP/IP issues including gateways/firewalls/DNS issues.
  • General knowledge of relational databases and SQL
  • General knowledge of XML
  • 25% to 50% travel required

PREFERRED QUALIFICATIONS

  • General knowledge of the Software Delivery Lifecycle
  • Experience working in a project-oriented environment
  • Experience in Retail industry
  • Experience in Convenience Store industry
  • Experience with POS technology
  • International travel might be required

Offers of employment are conditional upon passage of screening criteria applicable to the job

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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