American Express

Senior Systems Analyst, RevOps Tech & Systems - Global Dining

American Express$110K — $130K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-4 years of experience in Revenue Operations or Salesforce Administration, in fast-paced environments
  • Salesforce Administrator Certification
  • Extensive hands-on Salesforce Administration with platform architecture expertise
  • Demonstrated experience in designing scalable CRM solutions and automating business processes
  • Proficient in Salesforce APIs and various integration tools such as Workato or MuleSoft
  • Knowledge of complex revenue technology ecosystems including Salesforce and various SaaS applications
  • Strong analytical, problem-solving skills, and communication skills to convey technical concepts

Responsibilities

  • Own architecture and administration of the revenue technology ecosystem for the Restaurant Organization
  • Lead QA and UAT initiatives during system rollouts and enhancements
  • Design scalable Salesforce solutions, utilizing automation and best practices
  • Implement integrations between Salesforce and third-party applications
  • Discover and eliminate manual processes through automation and optimized workflows
  • Evaluate and optimize revenue tech solutions to improve efficiency and user experience
  • Design business processes supporting Sales, Customer Success, and Marketing operations

Benefits

  • Opportunities for professional development and certifications
  • Collaborative work environment across multiple teams
  • Access to advanced technology and innovative tools
  • Flexibility to shape and enhance operational processes
  • Potential for career growth within a large organization
Full Job Description
Job Description

As a Senior Systems Analyst for the Revenue Operations Tech & Systems team, you will serve as a technical owner of the Restaurant Organization's go-to-market systems ecosystem. You will design, build, and optimize the technology that powers our Sales, Customer Success, Marketing, and Revenue Operations teams, creating scalable solutions that enable growth across the business.

This role blends systems architecture, Salesforce administration, integrations, automation, and business process engineering. You'll partner with stakeholders across Resy and American Express to translate business needs into technical solutions, build reliable system integrations, improve data quality, and continuously evolve our revenue technology stack.

The ideal candidate enjoys solving operational challenges through technology, has a systems-first mindset, and thrives building scalable solutions that reduce manual work, improve data integrity, and enable business growth.

Responsibilities

Revenue Systems Architecture & Administration
  • Own the architecture, administration, governance, and ongoing optimization of the Restaurant Organization's revenue technology ecosystem
  • Participate in QA (quality assurance), user acceptance testing (UAT), edge-case testing, and hypercare initiatives during system rollouts or enhancements
  • Design and implement scalable Salesforce solutions using Flows, custom objects, Lightning pages, validation rules, approval processes, permission sets, record types, and declarative automation
  • Develop system architecture that supports evolving business processes while maintaining data integrity, security, and scalability
  • Establish governance and best practices for CRM configuration, release management, change control, and system documentation

Integrations & Automation
  • Design, implement, and maintain integrations between Salesforce and third-party applications using APIs, middleware, and native integrations
  • Build scalable automation that streamlines lead routing, opportunity management, onboarding, renewals, billing, contracting, and customer lifecycle workflows
  • Identify opportunities to eliminate manual processes through automation and workflow optimization
  • Partner with Engineering and IT teams to support custom integrations and data synchronization across business systems and to ensure clean, scalable, and compliant system operations
  • Monitor integration health, troubleshoot failures, and proactively resolve system issues

Technology Strategy & Platform Management
  • Provide strategic input, evaluate, implement, and optimize revenue technology solutions that improve operational efficiency and user experience
  • Manage administration of third-party GTM applications, including licensing, provisioning, configuration, and vendor relationships
  • Lead technical implementation of new platforms from requirements gathering through deployment and user adoption
  • Continuously assess platform utilization and recommend enhancements based on evolving business needs

Data & Process Engineering
  • Design scalable business processes that support Sales, Customer Success, Finance, and Marketing operations
  • Improve CRM data quality through validation, automation, governance, and ongoing audits
  • Partner with Revenue Operations leadership to define technical solutions for strategic initiatives
  • Develop reporting infrastructure and support data models that enable accurate forecasting and operational insights
  • Create technical documentation and system diagrams, and Support training and documentation efforts to ensure smooth adoption of new tools and processes

Cross-Functional Partnership
  • Collaborate closely with key stakeholders across RevOps, Global Dining, and American Express teams on cross-functional initiatives
  • Serve as the technical subject matter expert for Revenue Operations systems
  • Manage the intake, prioritization, and execution of system enhancement requests while balancing strategic initiatives with operational support

Cross-Functional Collaboration
  • Work in tandem with leadership to align system capabilities to business goals and guide technology-related decisions
  • Help shape operational processes by identifying opportunities for automation, simplification, or scale


Qualifications

  • 2-4 years of experience in Revenue Operations, Business Systems, Sales Operations, Salesforce Administration, or Revenue Operations Engineering, preferably in a fast-paced, cross-functional environment
  • Salesforce Administrator Certification
  • Deep hands-on Salesforce Administration experience with expertise in declarative development and platform architecture
  • Experience designing scalable CRM solutions and business process automation
  • Strong understanding of Salesforce APIs, integrations, Connected Apps, and authentication methods
  • Experience working with integration platforms such as Workato, MuleSoft, Zapier, Make, Boomi, or similar middleware solutions
  • Familiarity with REST APIs, webhooks, JSON, and system integration concepts
  • Experience supporting complex revenue technology ecosystems including Salesforce, Outreach, Chili Piper, DocuSign, CPQ platforms, Zuora, Hubspot, or similar SaaS-supporting applications
  • Experience implementing lead routing, account assignment, territory management, quoting, contract lifecycle, and customer success workflows
  • Strong understanding of SaaS go-to-market processes and revenue operations best practices
  • Experience with release management, sandbox environments, testing, and change management
  • Comfortable gathering technical requirements and translating business needs into scalable systems solutions
  • Excellent problem-solving and analytical skills with a focus on process improvement and scalable design
  • Strong communication skills with the ability to explain technical concepts to business stakeholders
  • Comfort with ambiguity and evolving priorities; able to remain steady through organizational change

Preferred Qualifications
  • Advanced Administrator or Platform App Builder certifications are a plus
  • Experience with Apex, SOQL, Lightning Web Components, or other Salesforce development tools is a plus
  • Working knowledge of SQL, Snowflake, or other data platforms is a plus
  • Experience with Git, DevOps Center, Copado, Gearset, or other Salesforce deployment tools
  • Experience with Zuora CPQ, Zuora Billing, Snowflake, Tableau, or modern RevOps technology stacks
  • Experience in a high-growth SaaS, marketplace, or technology company familiarity with risk and compliance processes in a SaaS or payments environment
  • Passion for building scalable systems that enable operational excellence and exceptional user experiences

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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