Job Title: Senior Support Engineer
Industry: Information Technology / Professional Services
Location (City, State): Chicago, IL
Assignment Type: Direct Hire
Pay: $75,000 - $90,000 annually
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (occasional after-hours support as needed)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description: We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users, maintaining workplace technologies, troubleshooting technical issues, and ensuring a seamless experience across office and collaboration environments. The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies, endpoint administration, and audiovisual support.
Key Responsibilities: - Serve as an escalation resource for complex desktop support and end-user technology issues.
- Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.
- Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement.
- Administer and support Microsoft 365 technologies and related collaboration platforms.
- Troubleshoot and maintain conference room, video conferencing, and audiovisual systems.
- Support connectivity and networking issues involving Wi-Fi, VPN access, DNS, DHCP, and related technologies.
- Coordinate with vendors regarding hardware procurement, repairs, warranties, and equipment installations.
- Monitor endpoint performance and proactively resolve issues impacting users.
- Support technology initiatives across multiple office locations as needed.
- Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices.
- Develop and maintain technical documentation, support processes, and knowledge base resources.
- Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency.
Qualifications: - 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
- Strong hands-on experience with Microsoft 365 administration.
- Experience managing endpoints through Microsoft Intune or similar device management platforms.
- Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
- Knowledge of Windows operating systems and enterprise support environments.
- Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
- Strong troubleshooting, communication, and customer service skills.
- Ability to prioritize competing demands and work effectively in a fast-paced environment.
Additional Details: - 100% onsite position located in Chicago.
- High-visibility role interacting with employees, leadership teams, and external vendors.
- Opportunity to support both day-to-day operations and long-term technology initiatives.
- Interview process includes a phone interview followed by onsite meetings with leadership.
Perks: - Opportunity to join a growing organization with strong leadership support.
- Exposure to a wide range of modern workplace technologies.
- High-impact role with visibility across multiple departments.
- Collaborative team environment with opportunities for professional growth.
- Hands-on involvement in technology improvements and infrastructure initiatives.
