Role Overview:We are seeking a high-caliber Senior Software Quality Engineer to lead the quality lifecycle of our medical application and firmware. You will be the technical "glue" between our clinical users and our engineering team. This is not a standard "check-the-box" QA role; you will be responsible for investigating complex system failures, performing deep-dive firmware testing, and translating real-world clinical challenges into actionable engineering solutions.
Key Responsibilities:
1. Root Cause Analysis (40%)
- Act as the highest level of technical escalation for reported issues.
- Perform deep-dive forensic analysis on system logs, firmware behavior, and app performance to identify root causes
- Review operational data to identify problems early
2. Deep-System QA & Validation (40%)
- Design and execute complex manual test suites that simulate real-world clinical environments (Hardware-in-the-loop).
- Validate firmware updates and software patches, ensuring zero regression in high-stakes medical environments.
- Develop "Edge Case" testing protocols based on observed clinician behaviors that automated tests might miss.
3. Process Leadership (20%)
- Establish a formal "Field-to-Engineering" feedback loop to ensure customer complaints directly inform the product roadmap.
- Work with quality and regulatory to maintain robust complaint handling processes and compliant documentation
- Document and implement corrective actions with quality and regulatory
- Mentor junior engineers on the nuances of firmware/software integration.
Required Qualifications
- Experience: 5+ years in a technical QA, Systems Engineering, or Product Quality role, ideally involving both hardware and software.
- Domain: Experience in the Medical Device or Life Sciences industry is highly preferred (understanding the "criticality" of a system failure).
- Technical Depth:
- Proficiency in reading logs and using debugging tools for embedded systems/firmware.
- Experience with mobile/web app testing in a networked environment (clinics/hospitals).
- Soft Skills: Exceptional communication skills with the ability to remain calm and analytical when faced with "emergency" escalations from time-sensitive clinical environments.
Why This Role is Different
Unlike a traditional QA role, you have the autonomy to influence the product. You aren't just finding bugs; you are the primary advocate for the clinician's experience. You will have the authority to "stop the line" if a release does not meet the stability standards our customers require.
