Job DescriptionJob Title: Senior Software Engineer, Workday
Location: Corporate
Department: Information Technology
Job Summary:The
Senior Software Engineer, Workday designs, develops, tests, implements, upgrades, documents and provides hyper-care and level 3 support for custom built and packaged core business applications. This role is primarily focused on supporting and enhancing the Workday platform, including the development, maintenance, and optimization of integrations between Workday and internal and third-party systems, as well as custom applications built using Workday Extend. Possesses deep technical understanding in multiple technical disciplines, and is capable of managing, escalating and resolving complex issues. Leads inter-team projects/initiatives.
Principal Duties:- Translate functional requirements into technical design. Leverage understanding of Wawa's design principles, including open architecture, user experience, end-point agnostic, cloud, data, scalability and security. Work with project manager to estimate work effort and duration. Ensure that requirements are being met within the technical design.
- Ensure adherence to security standards to maintain PCI compliance and mitigate overall corporate risk. Adhere to Security Team standards in the design, development, installation and upgrade of new and existing technologies.
- Develop software utilizing agreed upon Wawa standards and a formal structured approach that emphasizes correctness, completeness, reusability and maintainability. Software development tactics include problem decomposition, planning, testing and coordination. Software developed is efficient and maintainable.
- Develop and execute technical test scripts to ensure a high level of success during user acceptance testing. Perform integrated testing where possible.
- Support the implementation of applications by packaging the release, documenting dependencies, creating support documentation, and following all standard communication processes.
- Prepare and install vendor solutions by evaluating system specifications, documenting Wawa specific installation and upgrade steps, and executing the installation/upgrade package. Work with project manager and/or end user to meet timelines and perform basic smoke testing of the application.
- Monitor support queue and respond in a timely manner to troubleshooting requests. Identify trending issues to assist in determining root cause. Develop a plan and perform code remediation activities to eliminate issues and manual intervention. Maintain metrics as agreed.
- Maintain technical support documentation with up to date processes and procedures.
- Follow all processes identified by IT Service Management including but not limited to change management, problem management and incident management.
- Grow technical knowledge by researching the latest development methods and techniques, learning new technologies, participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
- Research, test and implement new technologies to increase velocity and operational stability.
Essential Functions:- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills; ability to communicate technical concepts to both technical and non-technical Associates.
- Excellent customer service skills
- Ability to work with little or no supervision
- Excellent analytical and problem solving skills
- Ability to handle multiple projects simultaneously and independently
- Excellent interpersonal skills
- Proven self-starter with demonstrated ability to make decisions
- Some vendor management skills
- Ability to be on-call 24/7 when required
- Proven ability to learn new technologies and technology platforms quickly and independently
- Offer technical expertise, feedback or advice as a valuable resource to others
Basic Qualifications:- Bachelor's degree in Computer Science, Information Technology or a technical discipline preferred (e.g., engineering), or technical certifications, or related experience
- 5 to 7 years of related work experience
- Fluent in Workday Integrations
- Working knowledge of Workday Extend
- Ability to achieve certifications in multiple appropriate strategic technologies.
- Minimum of three years' experience operating and managing in a large-scale Windows/Linux environment.
- Working knowledge of multiple development technologies and frameworks (NET, VB, C#, Java, JavaScript, React.js, Spring Boot, REST APIs, SQL, NoSQL, and Graph Databases)
- Fluent in multiple toolsets and platforms (Blue Yonder/JDA, SharePoint, Visual Studio, SSRS, SSIS, Nintex)
- Proficiency in command-line batch and program development in Windows, Linux and/or UNIX platforms (PowerShell, C-Shell, Bash shell, Perl, etc.) and related programing languages (.NET frameworks, Python, Java, JavaScript, etc.),
- General knowledge around endpoint protocols and security components (SFTP/FTP, File, OAuth2, SSL, SSH, LDAP, etc.)
- Knowledge of Security Technologies and standards (PCI)
- Knowledge of standard support frameworks (e.g., ITIL)
