Senior Software Engineer - Tooling & AutomationVultr is seeking a highly skilled and experienced Senior Software Engineer to serve as the technical owner connecting our engineering alerting to Vultr's new Global Integrated Operations Command Center (GIOC) in Chennai, India, and to build the consolidated single-pane dashboard GIOC will operate from. The ideal candidate looks at five disconnected monitoring consoles and a dozen siloed alert feeds, winces, and then methodically builds the one dashboard that replaces all of them. This is a highly visible, focused role requiring deep familiarity with Vultr's current architecture, monitoring stack, and operational workflows. This is your opportunity to build the operational backbone GIOC runs on from day one.
Key Responsibilities- Map every alert source owned by Systems, Network, and Security engineering (Icinga, Grafana, SIEM/Splunk/QRadar/Sentinel, BMC/IPMI, provider-native consoles) and identify the cleanest integration point for each - webhook, syslog forward, API poll, or native connector
- Build and maintain the routing/forwarding layer that pushes agreed top-priority alerts from each pillar into GIOC's ticketing and paging tools, with priority/severity preserved and enough context for L1 triage without direct console access
- Work with each pillar's engineering SMEs to validate that routing logic matches each pillar's defined resolve-vs-escalate boundary
- Own the on-call/notification wiring so critical alerts reach GIOC within agreed acknowledgment SLAs, with no manual relay step
- Design and build a unified operational dashboard spanning all five datacenter/provider platforms (Airtel, Nextra, Equinix, QTS, CoreSite), replacing today's tool-hopping model
- Define dashboard v1 scope jointly with GIOC and pillar leads and ship it on a committed milestone
- Run legacy tools and the new dashboard in parallel during transition so GIOC never loses visibility mid-cutover
- Build in SLA/health visualizations (ack time, escalation accuracy, open-alert aging) that GIOC leadership can use directly in status reporting
- Build correlation engines and integrate all sources of telemetry from various product teams
- Document the routing architecture and dashboard so both can be maintained by GIOC or the Tools team after this assignment ends
Qualifications- 5-8 years in Tools/Platform Engineering or a similar infrastructure role, including 3-5 years hands-on with monitoring/alerting tooling (Icinga or equivalent NMS, Grafana, and at least one SIEM platform - Splunk, QRadar, or Sentinel)
- Experience rapidly mapping an unfamiliar, multi-team monitoring and alerting estate and consolidating it - ideally at a cloud, hosting, or multi-datacenter operator. Equivalent hands-on Vultr experience is a strong plus.
- 3+ years building integrations against APIs/webhooks, with scripting ability (Python or similar)
- 2-3 years building or substantially modifying operational dashboards (Grafana, Kibana, Power BI, or similar)
- Understanding of ticketing/ITSM workflow tools (Jira, Confluence, Mattermost) and how alert priority/severity maps into ticket fields
- Preferred: prior exposure to multi-provider/datacenter operational environments, and experience supporting or building for a NOC/SOC or similar 24x7 operations function
Compensation$125,000 - $135,000
Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
