ServiceNow

Sr Software Engineer

ServiceNow • $128K — $219K *
San Diego, CA 92154In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of software engineering experience or equivalent practical experience
  • Experience designing and delivering production software systems
  • Experience building or integrating AI/ML-powered applications in a production environment
  • Familiarity with modern AI concepts such as LLMs, RAG, and model evaluation
  • Strong programming ability in Python, Java, Go, or similar languages
  • Knowledge of cloud-native technologies, distributed systems, and scalable architectures
  • Degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field, or equivalent experience

Responsibilities

  • Design, build, test, and operate production ML components
  • Contribute to design and code reviews to enhance code quality
  • Rapidly prototype to assess new AI capabilities for cybersecurity
  • Collaborate with product, security R&D, and SecOps to dissect underlying problems
  • Implement AI safety, security, and guardrail practices in development

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan and family leave programs
  • Flexible work personas to adapt to employee needs
Full Job Description
Job Description

About the team

The Security and Risk Engineering organization builds scalable, AI-powered security solutions that reduce risk and protect ServiceNow and its customers. We value AI-first thinking, clean architecture, intuitive experiences, and a culture of continuous learning.

This is a zero-to-one incubation. We're building a new class of exposure analysis that ranks security work by exploitability-where an attacker could realistically get in-rather than raw severity. The architecture is evolving, and this role helps define what good looks like.

The role

As a Senior ML Engineer, you build core components of a novel exploitability engine-shipping production ML that turns raw security signal into ranked, reachable attack paths. You take well-scoped problems from design to production and grow into deeper ownership as the system matures.

What you'll own
  • Well-scoped components of the engine-evidence ingestion and connectors, entity resolution, graph construction, or parts of the probability core-built to production quality.
  • The correctness and reliability of what you ship: tests, evaluation, observability, and the metrics that show your component works.
  • Turning ambiguous requirements into working code, with guidance on the calls that shape the wider system.
  • The data and model plumbing that keeps the graph accurate-entity-resolution quality, evidence provenance, and decay.

What you'll do
  • Design, build, test, and operate production ML components with strong engineering fundamentals.
  • Contribute to design and code reviews, and help raise the quality bar on the team.
  • Prototype quickly to evaluate new AI capabilities against real cybersecurity problems.
  • Partner with product, security R&D, and SecOps to understand the problem behind the ticket.
  • Apply AI safety, security, and guardrail practices to what you build.

What you bring
  • Solid software engineering fundamentals and experience operating production-quality software.
  • Hands-on experience building ML- or LLM-powered applications-RAG, embeddings, agents, or probabilistic or ML-driven scoring.
  • Experience taking a prototype to a reliable, maintainable production solution.
  • Working knowledge of distributed systems, APIs, cloud-native development, and data or graph systems.
  • Strong Python, and/or Java, Go, or TypeScript.
  • Interest in security problems-vulnerability management, identity security, threat detection, or risk prioritization.
  • Experience with AI-assisted development tools and coding agents such as Claude Code, Codex, Cursor, or Windsurf is a plus.
  • Experience with AI evaluation, safety, or guardrails is a plus.


Qualifications
  • 3+ years of software engineering experience, or equivalent practical experience.
  • Experience designing and delivering production software systems.
  • Experience building or integrating AI/ML-powered applications in a production or near-production environment.
  • Modern AI experience: LLMs, RAG, embeddings, vector search, agentic workflows, model evaluation, or AI observability.
  • Strong programming experience in Python and/or Java, Go, or a similar language.
  • Cloud-native technologies, distributed systems, APIs, databases, and scalable architectures.
  • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
  • Cybersecurity or security-product experience is a plus.

For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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