Otter

Senior Software Engineer, Revenue Recapture

Otter$167K — $230K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of backend software engineering experience, particularly in Java.
  • Strong understanding of distributed systems and backend service architecture.
  • Proven ability in delivering end-to-end solutions with an emphasis on automation.
  • Experience in front-end development and creating user-friendly interfaces.
  • Excellent communication skills for conveying technical concepts to diverse audiences.
  • Ability to prioritize tasks and work independently in a fast-paced environment.

Responsibilities

  • Own and advance the Revenue Recapture tool for automated fund recovery.
  • Design and implement systems for complete automation of dispute processes.
  • Develop backend services and maintain frontend user interfaces for product clarity.
  • Experiment to enhance automation and track relevant success metrics.
  • Ensure high reliability and automate testing processes for service quality.
  • Collaborate across teams to integrate customer feedback into system improvements.

Benefits

  • Medical, dental, and vision insurance with diverse plan options.
  • Company-sponsored life and disability insurance.
  • Flexible time off policies including discretionary vacation days.
  • 401(k) plan and Health Savings Account (HSA) options.
  • Employee pet insurance discount available.
Full Job Description
What you'll do
  • Own and evolve Revenue Recapture-our highest revenue-producing product. Revenue Recapture is an automated tool designed for restaurants to recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks.
  • Design and build end-to-end automation to improve dispute effectiveness and drive toward a fully "no humans in the loop" process-from data ingestion and decisioning to filing, tracking, and resolution.
  • Develop scalable, reliable backend services in Java and build intuitive, maintainable front-end experiences that surface dispute status, outcomes, and insights.
  • Increase automation and win rates through experimentation and define and track success metrics.
  • Ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience.
  • Collaborate with Product, Data, Operations, and Support to incorporate customer feedback and turn insights into product and engineering improvements.


What we're looking for
  • A customer-obsessed engineer who optimizes for the best outcomes for restaurant owners and measures impact by real results (e.g., dollars recovered, issues prevented).
  • Someone who demonstrates radical ownership-taking accountability from design through long-term support-and continuously improves systems and processes.
  • An engineer who can context-switch quickly, handle ambiguity, and deliver in a fast-moving environment with evolving priorities.
  • Strong backend experience in Java building reliable, distributed systems and integrations, with the ability to work across the stack, including front-end development.
  • A clear, concise communicator who can explain ideas, trade-offs, and plans to both technical and non-technical audiences; strong at writing design docs.
  • Independent and self-directed, capable of prioritizing and delivering with minimal supervision while collaborating effectively with cross-functional partners.
  • Passionate about high-quality code, robustness, no-regressions, automation, and industry-leading service uptime; you value testing, observability, and CI/CD.


What else you need to know

This role is based in our Seattle office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $167,000-230,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):
  • Medical, dental, and vision insurance (multiple plans, incl. HSA options).
  • Company-paid life and disability insurance (short- and long-term).
  • Voluntary insurance: accident, critical illness, hospital indemnity.
  • Optional supplemental life insurance for self, spouse, and children.
  • Pet insurance discount.
  • 401(k).
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Time Off policies:
    • Discretionary vacation days
    • 8 paid holidays per year
    • Paid sick time
    • Paid Bereavement leave
    • Paid Parental Leave

Benefits are subject to change at the company's discretion.

Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

About Otter

Otter.ai is a software company that provides AI-powered transcription and collaboration tools. The company was founded in 2016 by Sam Liang and Yun Fu. Otter's software uses machine learning algorithms to transcribe audio and video recordings, making it easier for users to search and share their content. The company's customers include individuals, businesses, and educational institutions. Otter is backed by investors including Horizons Ventures, Draper Associates, and GGV Capital.
Learn more about Otter
Size
50 employees
Industry
Founded
2016

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