Microsoft

Senior Software Engineer - Live Site Reliability

Microsoft$114K — $203K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field plus 4+ years of engineering experience in multiple programming languages such as C, C++, and Python or equivalent experience.
  • Experience managing live site operations, including log analysis and incident response.
  • Master's degree in a relevant technical field or extensive equivalent experience is preferred.
  • Proven skills in automation systems development, ideally leveraging AI/ML or large language models (LLMs).
  • Familiarity with Microsoft Azure, Power BI, or related cloud services.
  • Experience analyzing incident patterns and authoring troubleshooting guides (TSGs).
  • Strong understanding of service-level agreements (SLAs) and customer communication processes.

Responsibilities

  • Provide on-call support for customer-facing services, including monitoring and incident resolution coordination.
  • Design and develop automation systems to streamline incident triage and alert correlation.
  • Build tools for incident lifecycle management that enhance operational efficiency.
  • Develop classification and routing systems for incoming incidents using relevant telemetry and historical data.
  • Analyze operational metrics to identify trends and drive improvements through automation.
  • Collaborate with cross-functional engineering teams to enhance service quality and reliability.
  • Contribute to the design and improvement of distributed systems and cloud services.

Benefits

  • Work in a collaborative environment that values Microsoft’s culture and principles.
  • Access to professional development opportunities and mentorship.
  • Opportunity to work on large-scale services and impactful projects.
  • Flexible work arrangements supporting work-life balance.
Full Job Description
Responsibilities
  • Provide on-call support for customer-facing services, including monitoring, investigation, severity assessment, and coordination with engineering teams for incident resolution
  • Design and develop automation systems to support incident triage, including correlation of alerts with deployments, feature changes, and known issues
  • Build tools for incident lifecycle management, including summarization, reporting, and documentation to improve operational efficiency
  • Develop and maintain classification and routing systems for incoming incidents using telemetry, service metadata, and historical patterns
  • Analyze operational metrics such as time-to-triage and incident resolution effectiveness; identify trends and drive improvements through automation and process enhancements
  • Partner with cross-functional engineering teams to improve reliability, reduce operational overhead, and enhance service quality
  • Contribute to the design, development, and improvement of distributed systems and cloud services as part of the broader CDI engineering scope
  • Demonstrate Microsoft's culture and values in day-to-day work and collaboration


Qualifications

Required/minimum qualifications
  • Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
  • Hands-on experience managing live site operations, including log analysis, incident response, and telemetry-based diagnostics


Additional or preferred qualifications
  • Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
  • Experience working with Live Site operations, including incident triage, monitoring, alerting systems, and production support for large-scale services
  • Experience building automation systems using AI/ML techniques or large language models (LLMs)
  • Experience with incident management, telemetry analysis, and operational monitoring systems
  • Experience with Microsoft Azure, Power BI, Microsoft Fabric, or related cloud services
  • Experience authoring troubleshooting guides (TSGs) or analyzing incident patterns
  • Understanding of service-level agreements (SLAs), escalation processes, and customer communication practices
  • Experience collaborating with globally distributed engineering teams
  • Experience participating in an on-call rotation supporting production services


Software Engineering IC4 - The typical base pay range for this role across Canada is CAD $114,400.00 - CAD $203,900.00 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Software Engineering IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 114,400.00 $ CAD à 203,900.00 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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