Every AWS workshop, GameDay, or any other kind of hands-on event a customer touches starts as content that someone has to create, ensure it is safe and high-quality, and then find a way deliver at scale. This role owns that entire lifecycle. Workshop Studio is the service the AWS Tech Field uses to give customers hands-on experience with AWS, powering ~97% of hands-on sessions at re:Invent and the global Summit series. In 2025 alone, the Field ran nearly 50,000 events globally, reaching over 710,000 participants. Behind the platform sits one of the largest fleets of AWS accounts on the planet, along with a Gen AI content scanner handling over a million quality and security scans a month before content ever reaches a customer.
We are looking for a Senior Software Development Manager to own content quality and delivery end-to-end. This is a manager-of-managers role leading several distinct teams, each with its own area of focus: the engineering teams behind Workshop Studio, spanning content authoring and publishing, event creation and delivery, and the underlying AWS account fleet operations; the team that builds the Gen AI content scanner that evaluates content for quality and security, scaling review processes without adding human reviewers; and a content quality program that ties these together, defining what the quality bar is, partnering with business leaders across their domains to identify top-performing content, and setting the strategy for how that content is scaled and through which channels. Together they own how technical content is created, how its quality and security bar is enforced, and how it is delivered to customers, including self-service, hands-on experiences in Amazon Builder Center, AWS's primary customer-facing community engagement platform. Because you own the full lifecycle rather than a single piece of it, you have the autonomy and agency to define the North Star and charter for this business and build a cohesive strategy across all of your teams.
Our ideal candidate is passionate about owning large-scale, always-on services and building leaders. You are equally comfortable setting a multi-year vision and diving into the operational reality of a service thousands of Solutions Architects and AWS customers depend on daily. Gen AI runs throughout this space, and there are several areas of active investment. Human review alone cannot keep pace with the volume of content moving through these systems, so Gen AI does the heavy lifting of evaluating quality and in the fullness of time, security, at scale. We are automating event support to shorten response times and put resolution directly in the hands of event operators. We are also investing in content generation to make high-quality content easier to produce, which in turn streamlines the review it has to pass. For a leader looking to deepen their team's AI impact on a critical, high-visibility service, there is significant room to invest and grow.
Key job responsibilities
- Own the content quality & delivery charter: Own the North Star for a business that spans content creation, quality/security validation, and delivery. Working with your product management partners, set the technical vision and multi-year roadmap for a lifecycle you own from end to end.
- Lead a multi-team organization: Lead multiple engineering and program teams, coaching managers, setting engineering standards, and driving delivery against organizational goals.
- Scale content quality with Gen AI: Invest in the systems and programs that keep quality and security scaling with content volume rather than headcount, moving review upstream into content creators' pipelines.
- Deliver at scale: Own the reliability and delivery of hands-on experiences across major AWS events and expanding self-service channels like Amazon Builder Center, Amazon Marketplace, etc.
- Operational excellence: Set the bar for availability, quality, and security across services thousands of Solutions Architects and hundreds of thousands of customers depend on.
- Partner across AWS: Align your teams' work to the broader organizational strategy and adjacent initiatives, and drive resolution across organizational boundaries.
- Build the team: Attract, develop, and inspire engineers and engineering leaders, fostering a culture of ownership, technical depth, and customer obsession.
About the team
STT Tech Engineering owns the programs and tools that help SMGS scale and achieve its mission. Our portfolio includes internal platforms such as Workshop Studio, Holmes, and Alchemy, and more recently AWS Specialist Agent, alongside a growing suite of agents and Gen AI tools. Together they form an ecosystem that augments the field through learning and enablement. We serve not only the Specialist Organization (WWSO) but a range of other technical organizations, including AWS Training & Certification, ProServe, and AWS Support. We are looking for people who are excited to push the boundaries of what is possible and help the field scale.
BASIC QUALIFICATIONS
- 10+ years of engineering experience
- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment
PREFERRED QUALIFICATIONS
- Experience partnering with product and program management teams
- Experience designing and developing large scale, high-traffic applications
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 220,100.00 - 297,700.00 USD annually
