This role is dedicated to managing all infrastructure, end user, and data center software assets with a focus on the end-to-end lifecycle management of software assets from acquisition to retire.
The role will be an integral part of the IT Asset Management Team to ensure that critical software asset details are accurately discovered and populated in the asset registry. Effectively track, re-harvest and review all licensing terms and conditions are followed for end user, data center, virtual and cloud environments.
As a part of Manulife's digital transformation, including retooling and evolving the processes that manage our IT assets.
Proven knowledge of technical and enterprise-scale SACM, CMDB and ITAM processes and shown success in supporting transformational change. Passionate, persistent and detail oriented with an ability to clearly articulate an objective view of the IT asset inventory, associated risks and opportunities to enable business decision making.
Position Responsibilities:- Planning, monitoring, recording and tracking software assets to ensure compliance with available software standards, service agreements and warranties
- Assisting in forming procurement strategies to optimize technology spend across the organization
- Defining software standards and evaluation criteria to aid in standardizing software and creating a software register
- Supporting the global organization as a Software Asset Management Domain Authority
- Being responsible for all software assets through each stage of the lifecycle
- Tracking software globally in end-user and hosted environments (Private, public cloud and data center)
- Collaborating with multiple global partners to improve, deliver and support an international SAM framework with associated services, governance and controls
- Initiating forensic investigations and reviews of assets to uncover non-compliance, policy and process breaches, reduce risk and remediate issues
- Optimizing cost efficiencies in Azure Cloud, SaaS, PaaS, IaaS
- Resolve issues, discrepancies, anomalies associated to discovery, reporting and tools
- Tracking compliance with ITAM asset tagging standards and other ITAM technology solutions
- Generating monthly license positions for on Prem, ELP, Cloud, and SaaS allocation reports itemizing costs by business unit
- In-depth knowledge of sub capacity, per core and virtual licensing models as well as tools to manage contracts and entitlements
Required Qualifications:- Minimum (5+) years of experience with IT software procurement, purchasing and/or asset management
- Strong knowledge of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission and disposal
- Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.)
- Knowledge of CMDB and ITIL concepts, particularly Service Asset and Configuration Management (SACM), Common Services Data Model (CSDM), and IT Operations Management (ITOM) and IT Asset Management (ITAM)
- Skills in analyzing CMDB data to highlight anomalies/errors and to find opportunities for improvement
- Experience working with configuration item (CI) owners to define remediation plans
- Knowledge managing and promoting data quality, integrity, and security of ITAM/CMDB repositories
- Experience with internal Sourcing, IT Leadership, IT Project Management, and Legal to support software purchases and projects
- Decision making skills in the maintenance, automation, and integration of SAM and CMDB tools as well as supporting data sources (via inventory, discovery, procurement)
- Skills to nurture relationships with external vendors, resellers, and internal collaborators including Accounting, Procurement, Legal, IT Service Management, and IT Platform Teams across Manulife/John Hancock
- Confident presentation and facilitation skills, good interpersonal and leadership skills to enable engagement with senior management and partners at all levels
- Experience collaborating successfully with geographically and culturally diverse multi-functional teams
Preferred Qualifications:- ITIL Knowledge and practice experience
- Experience in software licensing, software usage rights and effective license position reporting
- Software & Hardware Lifecycle Management
- Cost savings, cost avoidance, contract negotiation and preparation/support
- Extensive knowledge of Oracle, Microsoft, Adobe, IBM and other enterprise software titles
- Software metric knowledge, IBM Sub capacity, IBM PVUs, Kubernetes/Container, etc.
- SAM Tools such as ServiceNow SAM-Pro, ILMT, USU/Aspera, Flexera, etc.
- IAITAM CSAM Certification or industry recognized equivalent
When you join our team: - We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationWaterloo, Ontario
Working ArrangementHybrid
Salary range is expected to be between$92,900.00 CAD - $142,900.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [redacted] for more information about U.S.-specific paid time off provisions.
