Honeywell

Senior Program Manager - Technical Support Transformation

Honeywell • $110K — $130K *
Atlanta, GA 30349In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6+ years in technical support transformation or service operations management
  • Proficient in program management methodologies and tools
  • Experience leading global endeavors and managing cross-functional teams
  • Background in customer experience enhancement and technical support processes
  • Knowledge of project management software and data analytics tools

Responsibilities

  • Lead end-to-end technical support transformation programs from planning to delivery
  • Develop global deployment strategies for standardized processes and operational efficiency
  • Collaborate with IT, customer service, engineering, and product management teams
  • Identify gaps and recommend best practices to improve customer experience
  • Manage budgets, resource allocations, and risk mitigation for project success
  • Establish strong relationships with stakeholders and provide program updates
  • Utilize data analytics to evaluate program effectiveness and inform decisions
  • Lead change management initiatives for smooth adoption of new processes

Benefits

  • Employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability coverage
  • 401(k) match with flexible spending options
  • Educational assistance and employee assistance programs (EAP)
  • Comprehensive Paid Time Off policies, including parental leave and paid holidays
Full Job Description
Job Description

As a Senior Program Manager - Technical Support Transformation here at Honeywell, you will lead and manage technical support transformation programs and global design model deployments, driving strategic initiatives that enhance customer experience and operational efficiency.

You will report directly to the Sr. Director for Technical Support and L&E based in Atlanta and you'll work out of our Atlanta, GA location on a hybrid work schedule.

In this role, you will impact the success of Honeywell's technical support operations by overseeing transformation projects, ensuring alignment with global standards, and deploying innovative design models that improve service delivery and customer satisfaction.

Responsibilities

KEY RESPONSIBILITIES
  • Lead and manage end-to-end technical support transformation programs, including planning, execution, monitoring, and delivery to meet strategic business objectives.
  • Develop and implement global design model deployment strategies that standardize processes and improve operational efficiency across multiple regions.
  • Collaborate closely with cross-functional teams such as IT, customer service, engineering, and product management to ensure alignment and integration of transformation initiatives.
  • Drive continuous improvement by identifying gaps, recommending solutions, and implementing best practices to enhance customer experience and technical support capabilities.
  • Manage program budgets, resource allocation, and risk mitigation plans to ensure successful and timely delivery of projects.
  • Establish and maintain strong relationships with key stakeholders, providing regular updates on program status, milestones, and risks.
  • Utilize data analytics and performance metrics to measure program effectiveness and guide decision-making processes.
  • Lead change management efforts to ensure smooth adoption of new processes and technologies within the technical support organization.
  • Coach and mentor program team members to build capabilities and foster a high-performance culture.
  • Professional Development


Qualifications

YOU MUST HAVE
  • Minimum of 6 years of experience managing technical support transformation or service operations.
  • 6 or more years of experience in program management methodologies and tools.
  • Proven ability to lead global deployments and manage cross-functional teams.
  • Experience with customer experience improvement initiatives and technical support operations.
  • Familiarity with project management software and data analysis tools.


WE VALUE
  • Bachelor's degree in Engineering, Business, or related field.
  • Experience in global program management and change management.
  • Strong leadership, strategic thinking, and problem-solving skills.
  • Ability to drive innovation and continuous improvement in complex environments.
  • Excellent stakeholder management and communication skills.


BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 9/17/2026.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

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