About the RoleThe Applied AI team's job is to make AI a trusted co-pilot for every Chimer - so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work. This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.
The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to:- Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
- Go deep on workflow problems before proposing solutions - spend time understanding what's actually slowing teams down, then design programs and tools that address the root cause
- Partner directly with teams to build AI-enabled solutions - not just roll them out, but get hands-on in the design and build alongside the people doing the work
- Set the health model for your programs from day one - success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
- Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
- Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
- Lead change management for AI enablement work - training, comms, and activation that shifts behavior, not just awareness
- Build documentation and governance into programs from the start, so nothing depend on you being in the room
- Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
- Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.
To thrive in this role, you have:- 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
- Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
- History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
- Hands-on experience building or automating workflows using AI tools - able to walk through something personally built, what broke, and what changed as a result.
- Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
- Communication habits that keep stakeholders informed without them having to ask - status on shared surfaces, not surfaced reactively
- Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
- Comfort spending time in a problem before designing a solution
- Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)
Preferred qualifications:- Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
- Background in enablement, L&D, or change management in a technology environment
- Experience in an internal AI or enterprise AI adoption role
- Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
- Background in product operations, business operations, or technical program management.
- Working knowledge of AI governance or Responsible AI principles.
#LI-MM1 #LI-Hybrid
What we offer for our full-time, regular employees- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
- In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
