Scotiabank

Senior Product Manager, Authentication

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years of experience in product management for consumer-facing digital products.
  • Proven track record of shipping scalable authentication changes to a large consumer base.
  • Deep knowledge of authentication methods including MFA and passwordless solutions.
  • Technical fluency in complex systems, capable of understanding intricate details swiftly.
  • Proven ability to influence cross-functional teams through effective communication and storytelling.
  • Exceptional problem-solving skills and organizational abilities.

Responsibilities

  • Champion client-focused culture to enhance relationships and utilize banking systems.
  • Contribute strategic vision for the authentication journey and multi-year roadmap.
  • Partner with various teams to translate requirements into product decisions and roadmaps.
  • Manage stakeholder expectations, communicate priorities, and articulate progress clearly.
  • Build scalable authentication capabilities for secure client interactions.
  • Identify client needs and real-world threats to inform discovery and solution delivery.
  • Utilize data insights for product decisions, continuously iterating for improvement.

Benefits

  • Commitment to Diversity, Equity, Inclusion, and Allyship in the workplace.
  • Focus on accessibility and creating an inclusive work environment.
  • Opportunities for upskilling and professional development including tuition assistance.
  • Competitive rewards program with bonus and flexible time off from day one.
  • Engagement opportunities through community programs and initiatives.
Full Job Description
Requisition ID: 263402

We are looking for a client-first product practitioner to join our Identity and Access team as a Senior Product Manager. In this role, you will shape our digital banking authentication experiences end to end-defining secure-by-design authentication and step-up flows that gain and keep our clients' trust, while meeting regulatory, compliance, and security requirements. You bring a deep expertise in authentication (multi-factor authentication, device binding, session management, and risk-based step-up) and in partnering on security and fraud controls to deliver experiences that are both simple and resilient. If you're passionate about protecting clients in a rapidly evolving threat environment, this is the opportunity for you!

Is this role right for you?
  • Champion a user focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. Keep the client at the centre of all you do.
  • Contribute to the strategic vision and multi-year roadmap for the authentication journey.
  • Partner with business teams, control partners (e.g., fraud and information security), and leadership to translate requirements into clear product decisions, prioritized roadmaps, and deliverable journeys.
  • Set expectations, manage trade-offs, and communicate priorities, decisions, and progress clearly to stakeholders.
  • Work closely with business, compliance and other control functions-advocating for strong controls while pushing for the best possible client experience and business value.
  • Build reusable and scalable authentication capabilities leveraged by channels to securely sign in and step up clients.
  • Lead discovery informed by client needs and real-world threats (e.g., phishing/ATO), including failure-mode analysis (edge cases, recovery). Partner with design and engineering to define and deliver solutions.
  • Define client and business value through clear objectives and key results (OKRs), and drive executive alignment through crisp evidence-based storytelling.
  • Leverage data, behavioural analytics, and client insights to drive decisions. Build and validate product hypotheses, test, fail and iterate, and continuously improve.
  • Ensure the implementation of analytics, and reporting frameworks to enable measurement, monitoring, and continuous improvement.
  • Maintain a prioritized backlog, support clear user stories, and partner with scrum teams through planning and delivery. Engage with the scrum teams daily, unblocking decisions and ensuring outcomes stay aligned to the roadmap.
  • Conduct market and competitive analysis to identify future opportunities of growth for your product; establish self as a subject matter expert within digital banking for the areas you own • Understand how the bank's risk appetite and risk culture should be considered in day-today activities and decisions.
  • Actively pursue effective and efficient operations of your team and self in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk • Champion a high-performance environment and contribute to an inclusive work environment.


Do you have the skills that will enable you to succeed in this role?
  • You have 6+ years of product management experience shipping consumer-facing digital products end to end, from discovery through delivery and iteration.
  • You have proven experience shipping authentication changes at scale (large consumer base), including rollout strategy, experimentation, and migration.
  • You are knowledgeable about multiple functional areas such as product management, agile/scrum, engineering, UX/UI design.
  • You have a deep understanding of modern authentication and credential lifecycle, including passwordless/passkeys (FIDO2/WebAuthn), MFA, device binding, session management, and recovery flows.
  • You are technically curious and able to dive into technical details, quickly building fluency in complex systems and concepts.
  • You embed privacy and security into product delivery processes and design.
  • You have experience influencing others by persuasion rather than authority - making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade.
  • You are a master of identifying and solving ambiguous problems with ability to influence and inspire a multi-disciplinary team to reach ambitious goals.
  • You have excellent organizational and analytical skills with strong attention to detail.
  • You have a curious and experimental mindset to drive innovation amidst uncertainty.
  • Engineering or Computer Science degrees considered an asset


What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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