Exciting Opportunity at MSK: Sr. Process Improvement Engineer (Internal Consultant)Memorial Sloan Kettering's Transformation Management Office (TMO) leads enterprise-wide transformation initiatives that improve operational performance, enhance the patient and employee experience, and support MSK's mission through process improvement, change management, and organizational transformation. We are seeking a Senior Process Improvement Engineer to serve as an internal consultant, leading complex, ambiguous, and high-visibility improvement efforts across the enterprise.
Role Overview- Lead enterprise-wide process improvement and transformation initiatives, often with limited precedent, structuring ambiguous problems into clear, actionable plans.
- Act as a senior internal consultant to clinical, operational, and administrative leadership, shaping strategy and advising on the design of new operating models.
- Independently facilitate current-state assessments, future-state design sessions, and structured problem-solving efforts for initiatives spanning multiple departments or service lines.
- Lead and mentor Process Engineers, Project Managers, Change Specialists, and Data Analysts on cross-functional project teams, providing technical guidance and quality oversight.
- Analyze complex operational data, identify root causes, and develop actionable, enterprise-level recommendations for senior leadership.
- Design new tools, frameworks, methodologies, and approaches for initiatives that lack an established process or precedent to draw from.
- Own project workstreams end-to-end: structuring scope, monitoring progress, managing risk, and communicating results to executive stakeholders.
- Lead change management activities to drive adoption of new processes and ways of working across the organization.
- Serve as a subject-matter expert and coach, building process improvement capability among staff and junior team members.
Key Qualifications- 5-8 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field, including experience leading complex initiatives.
- Demonstrated experience operating as an internal or external consultant, advising senior stakeholders in a highly matrixed environment.
- Strong analytical skills with a track record of using data to shape strategy and drive executive decision-making.
- Advanced experience with process mapping, workflow analysis, root cause analysis, and performance measurement across large-scale or enterprise initiatives.
- Proven ability to structure and define problems in highly ambiguous, undefined situations with no established precedent.
- Excellent communication, facilitation, and executive stakeholder management skills.
- Experience mentoring or providing technical leadership to junior team members.
- Proficiency with Microsoft Office; experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.
- Lean, Six Sigma (Green Belt or higher), or related certification preferred.
Core Skills- Advanced process improvement and systems thinking.
- Consultative problem framing and structured problem-solving.
- Data analysis and evidence-based decision-making.
- Ability to influence and drive alignment without direct authority, including at the executive level.
- Strong written, verbal, and executive presentation skills.
- Adaptability, sound judgment, and comfort operating with ambiguity.
- Ability to lead multiple concurrent priorities while mentoring others and driving measurable results.
Additional Information- Location: 633 Third Avenue, New York, NY (Hybrid)
- Schedule: Monday-Friday, 9:00 AM-5:00 PM
- Reports to: Lead Process Improvement Engineer, EPMO
Helpful Links:- Compensation Philosophy
- Benefits
Pay Range: $137,500.00 - $227,000.00
FSLA Status: Exempt
