Sheraton New York Times SquareThe Senior Operations Manager is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement. This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed.
Responsibilities:- Support all aspects of the hotel as requested by the General Manager
- Lead hotel team in the development and implementation of individual hotel performance strategies
- Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations
- Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel
- Achieve budgeted revenues, market share performance growth, monitor and control food, beverage, and labor costs, and maximize profitability within all areas of the hotel
- Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success
- Other duties as assigned by the General Manager
Requirements:- 2+ years of experience as a department manager, or Assistant General Manager in select service hotels
- Excellent time management, organizational and problem-solving skills
- Strong communication skills and customer service experience
- An aptitude for self-motivation
- Brand experience is preferred
- A can-do attitude and a hands-on approach
- Strong computer skills
What we offer/What's in it for you? - Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
