Kinder Morgan

Senior Microsoft Teams Voice Engineer

Kinder Morgan • $110K — $130K *
Houston, TX 77084In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years hands-on experience with Microsoft Teams Voice or Teams Phone
  • Expertise in Direct Routing in enterprise settings
  • Experience managing Session Border Controllers (SBCs) and SIP connections
  • Solid grasp of SIP, VoIP, RTP, and call routing procedures
  • Proven track record in troubleshooting complex voice and signaling issues
  • Familiarity with enterprise telephony implementations or migrations
  • Strong networking skills regarding QoS, latency, and troubleshooting

Responsibilities

  • Design and optimize Microsoft Teams Phone solutions
  • Lead migration efforts from Cisco CUCM to Microsoft Teams Voice
  • Implement Direct Routing and integrate with existing voice services
  • Manage and troubleshoot Session Border Controllers (SBCs)
  • Develop dial plans and voice routing policies
  • Ensure operational stability of legacy voice services during migration
  • Provide feedback to improve user experience and support processes

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunities for skill enhancement through training
  • Flexible work arrangements
  • Access to cutting-edge technology and resources
  • Support for professional development and certifications
Full Job Description
What We Are Looking For

We are seeking a Senior Microsoft Teams Voice Engineer to help design, implement, and support our enterprise voice environment as we continue our strategic migration from Cisco Unified Communications Manager (CUCM) to Microsoft Teams Phone (Teams Voice).

This role will serve as a key technical resource for Microsoft Teams Voice, with a strong focus on Teams Phone architecture, Direct Routing, Session Border Controllers (SBCs), SIP, call routing, and enterprise voice services. The engineer will also work with our existing Cisco voice environment during the transition; however, deep Cisco CUCM expertise is not required.

The ideal candidate has strong hands-on Microsoft Teams Voice experience, solid enterprise telephony and networking fundamentals, and experience implementing or supporting complex voice environments. Experience with Cisco CUCM and Cisco-to-Teams migrations is highly valued but considered a plus.

What You Will Do

Responsibilities

Microsoft Teams Voice Architecture & Engineering
  • Design, implement, support, and optimize Microsoft Teams Phone (Teams Voice) solutions
  • Serve as a key technical resource for the migration from Cisco CUCM to Microsoft Teams Voice
  • Design and support Direct Routing, Calling Plans, Operator Connect, and hybrid voice scenarios, as applicable
  • Configure, manage, troubleshoot, and optimize Session Border Controllers (SBCs)
  • Develop and maintain dial plans, voice routing policies, normalization rules, number assignments, and number-porting strategies
  • Support enterprise calling features, including Auto Attendants, Call Queues, emergency calling/E911, and related Teams voice services
  • Troubleshoot complex call-routing, signaling, connectivity, and call-quality issues
  • Use Microsoft Teams administration and diagnostic tools, including Teams Admin Center, PowerShell, and call-quality reporting tools
  • Assist in developing Teams Voice architecture, technical standards, migration strategies, and implementation plans

Voice Migration & Cisco Integration
  • Support the migration of users, locations, phone numbers, and voice services from Cisco CUCM to Microsoft Teams Voice
  • Work with internal teams, vendors, and other technical resources supporting Cisco CUCM, Unity Connection, CCX, gateways, and related Cisco voice infrastructure
  • Support SIP and voice integrations between Microsoft Teams, Cisco, SBCs, carriers, and other enterprise systems
  • Help identify and resolve interoperability issues during the transition from Cisco to Microsoft Teams
  • Contribute to migration planning, testing, cutovers, validation, and post-migration support
  • Help ensure operational stability of existing voice services throughout the migration

Network & Infrastructure Engineering
  • Assess and maintain enterprise network readiness for Microsoft Teams Voice
  • Work with network teams to ensure appropriate QoS, bandwidth, latency, and resiliency for real-time voice traffic
  • Troubleshoot voice-related network issues involving VLANs, QoS, routing, switching, firewalls, and WAN connectivity
  • Analyze voice quality issues involving latency, jitter, packet loss, RTP, SIP signaling, and network performance
  • Collaborate with network, security, infrastructure, and application teams to ensure reliable and secure voice services

Operations & Continuous Improvement
  • Provide advanced troubleshooting and escalation support for Microsoft Teams Voice and enterprise telephony issues
  • Work closely with Microsoft, Cisco, telecommunications carriers, vendors, and other service providers
  • Establish and maintain operational standards, monitoring, documentation, and support procedures
  • Develop technical documentation for architecture, configurations, call flows, dial plans, and troubleshooting procedures
  • Identify opportunities to improve reliability, performance, supportability, and the end-user calling experience
  • Provide technical guidance and knowledge sharing to other team members

What You Need

Required Qualifications
  • Strong hands-on experience with Microsoft Teams Phone / Microsoft Teams Voice
  • Experience implementing and/or supporting Direct Routing in an enterprise environment
  • Hands-on experience with Session Border Controllers (SBCs) and SIP-based voice connectivity
  • Strong understanding of SIP, VoIP, RTP, TLS, dial plans, call routing, and number normalization
  • Experience troubleshooting complex voice-routing, signaling, connectivity, and call-quality issues
  • Experience with enterprise voice implementations, migrations, or major platform changes
  • Strong networking fundamentals, including QoS, VLANs, routing, switching, bandwidth, latency, and packet loss
  • Strong analytical and technical troubleshooting skills
  • Ability to work effectively across infrastructure, network, security, application, vendor, and business teams

Preferred Qualifications
  • Experience supporting Cisco CUCM in an enterprise environment
  • Experience with Cisco Unity Connection, CCX, voice gateways, or other Cisco collaboration technologies
  • Direct experience migrating from Cisco CUCM to Microsoft Teams Voice
  • Experience with Microsoft Calling Plans and/or Operator Connect
  • Experience with enterprise number management and large-scale number porting
  • Experience with AudioCodes, Ribbon, or other enterprise SBC platforms
  • Experience with Microsoft Teams PowerShell administration and automation
  • Experience using Teams call-quality and diagnostic tools such as Call Quality Dashboard (CQD)
  • Experience with global, multi-site, or large enterprise voice deployments

Soft Skills & Leadership Attributes
  • Strong technical judgment and problem-solving skills
  • Ability to take ownership of complex technical issues from identification through resolution
  • Strong written and verbal communication skills
  • Ability to communicate technical concepts effectively to both technical and non-technical stakeholders
  • Comfortable working on complex, highly visible enterprise initiatives
  • Ability to influence technical architecture, standards, and operational practices
  • Collaborative approach to working with engineers, vendors, carriers, and business stakeholders
  • Self-directed with a strong sense of accountability and ownership


About Kinder Morgan

Kinder Morgan is the largest midstream and the fourth largest energy company (based on combined enterprise value) in North America. They own an interest in or operate approximately 82,000 miles of pipelines and 180 terminals. Their publicly traded companies include Kinder Morgan, Inc. (NYSE: KMI), Kinder Morgan Energy Partners, L.P. (NYSE: KMP), Kinder Morgan Management, LLC (NYSE: KMR) and El Paso Pipeline Partners, L.P. (NYSE: EPB).

Kinder Morgan Careers

Join the dynamic team at Kinder Morgan, one of the largest energy infrastructure companies in North America. At Kinder Morgan, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the energy sector.

Work You’ll Do

Embark on a fulfilling career journey at Kinder Morgan where we prioritize your professional development and personal growth. Our diverse range of job opportunities spans from engineering to project management, ensuring that every career path leads to success and leadership development.

Transform Your Career

With Kinder Morgan, you are not just taking a job; you are joining a team that values diversity, leadership, and professional growth. Our commitment to innovation and safety makes us a leader in the industry, providing our employees with the skills and training necessary to lead in their fields and beyond.

Lead with Us

Step into a role that places you at the forefront of the energy industry. Kinder Morgan’s leadership in transporting natural gas, CO2, and other essential products makes it a pivotal player in driving economic growth and sustainability. Our leadership training ensures you are equipped for today’s challenges and tomorrow’s opportunities.

Collaborate on Innovative Projects

Join forces with over 11,000 dedicated professionals who are as passionate about energy solutions as you are. At Kinder Morgan, you’ll work on projects that harness innovative technologies and practices, enhancing your skills and advancing the industry.

Introducing Kinder Morgan’s Professional Development Programs

We are committed to fostering a culture of growth and learning. Our professional development programs are designed to help you master your role and prepare for future challenges, whether through on-the-job training, formal education programs, or leadership workshops.

Do Innovative Work

At Kinder Morgan, innovation is at the core of everything we do. From advanced energy transportation solutions to cutting-edge safety protocols, your work will directly contribute to shaping the future of energy.

Be Part of a Great Team

Experience a company culture that is supportive, inclusive, and forward-thinking. Kinder Morgan’s focus on diversity and safety creates a welcoming environment where every team member can thrive.

Future-Proof Your Career

With a multitude of career paths and continuous learning opportunities, your potential at Kinder Morgan is limitless. Advance your career with our comprehensive benefits, competitive compensation, and performance incentives.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, Kinder Morgan offers a range of positions and internship opportunities that will harness your potential and expand your capabilities. Connect with us to learn how your skills and interests align with our mission.

Stay Connected

Join Our Team Search open positions at Kinder Morgan that match your skills and interests. We are looking for passionate, curious, and solution-driven team players.

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Learn more about Kinder Morgan
Size
10,529 employees
Market Cap
$40.1 billion
Industry
Energy & Utilities
Net Income
$119 million
Founded
1997
5 Year Trend
+4.9%
Revenue
$11.6 billion
NASDAQ
KMI
* Ladders Estimates

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