EXL Service

Senior Marketing Data Scientist

EXL Service • $130K — $150K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a quantitative field; Master's preferred.
  • 8+ years in a data science/analytics role, managerial experience preferred.
  • Strong communication skills for collaboration with Product and Business leaders.
  • Direct mail campaign management experience, including planning and execution.
  • Proficient in SQL, Python/R, and Tableau for data analysis.
  • Experience in growth, lifecycle, or funnel optimization.
  • Familiarity with building data pipelines using Airflow, preferably in Snowflake.

Responsibilities

  • Drive business growth by developing and optimizing marketing strategies through data analysis and model creation.
  • Collaborate with marketing managers and external partners to identify new opportunities.
  • Analyze marketing effectiveness, focusing on funnel efficiency, CPA, and ROI to inform strategies.
  • Design and interpret experiments to guide marketing and growth decisions.
  • Manage the complete campaign lifecycle, ensuring timely execution and accurate selections.
  • Define KPIs and develop self-service dashboards for performance visibility.
  • Conduct deep-dive analyses to uncover growth and efficiency opportunities.

Benefits

  • Hybrid work environment in San Francisco.
  • Opportunity to work with senior data scientists and quantitative teammates.
  • Engagement in high-impact marketing strategies for a credit card business.
  • Access to advanced tools and technologies for data analysis.
  • Potential for performance-based bonuses.
Full Job Description
JOB DESCRIPTION

Senior Marketing Data Scientist

San Francisco, CA; Hybrid

$130k-150k plus bonus

This new role will be working with senior data scientists to develop, optimize and implement the marketing strategies for client's credit cards business.

Marketing Data Scientists willpartner closely with marketing managers and leadership to design, analyze, and optimize marketing strategies that drive member growth and revenue. If you are interested in working with highly quantitative teammates and elevating how data and analytics drives marketing and business decisions, this role is for you.


JOB RESPONSIBILITIES
  • Drive the growth of business and member products by developing comprehensive marketing strategies, which includes data analysis, model creation, strategy development, and performance monitoring across all channels.
  • Collaborate with marketing managers, channel owners, business leads and external partners to identify and strategize on new opportunities and initiatives.
  • Analyze and measure the effectiveness of the marketing strategies, including funnel efficiency (click to convert), CPA (cost per acquisition) and ROI (return on investment), to provide data-driven recommendations and drive informed actions.
  • Design, analyze, and interpret experiments (A/B tests, quasi-experiments) to inform marketing andgrowth decisions.
  • Design and validate the complete campaign lifecycle, including process flow, data pipeline, model scoring, and execution, in collaboration with the campaign execution team to ensure timely and accurate campaign selections.
  • Define key performance indicators (KPIs), design reporting framework and develop self-service dashboards that provide clear visibility into product and business performance.
  • Manage the end-to-end Direct Mail (DM) campaigns, including pre-screened (PS) and invitation-to-apply (ITA) across products. This encompasses identifying the underwriting, marketing and suppression rules, clearly defining the data source and logic, executing the code, validating the result and file ingestion, managing the approval process and tracking the campaign performance.
  • Perform deep-dive analyses across funnels, user behavior, monetization, and retention to identify growth and efficiency opportunities.
  • Transform business objectives into data-driven, actionable tactics and campaigns that generate immediate results and establish a robust foundation for sustained growth.
  • Fulfill partner requests promptly by providing timely analysis, adeptly navigating ambiguity, and focusing on solution-oriented approaches.
  • Communicate insights clearly to senior leadership and partners, converting complex data into compelling narratives.

JOB QUALIFICATIONS
  • Bachelor's degree in computer science, Math, Physics, Engineering, or a quantitative field required; Master's degree preferred.
  • 8+ years of experience in data science/analytics role (Manager preferred over Analyst)
  • Strong communication skills and comfort working directly with Product and Business leaders
  • Direct mail experience. Ability to manage the campaign planning, forecasting, selection and execution process for the DM campaign followed by robust monitoring
  • Strong programming skills in SQL, Python/R and proficiency in Tableau
  • Experience in growth, lifecycle, or funnel optimization problems
  • Experience building data pipelines with Airflow, preferably in Snowflake.
  • Demonstrated experience with experimentation design, hypothesis testing, and statistical analysis
  • Knowledge of statistical modeling or machine learning is a plus.
  • Ability to operate effectively in ambiguous, fast-moving product environments
  • Ability to thrive in a dynamic, cross-functional environment with keen attention to detail.
  • Ability to work independently and as part of a team. You should be able to initiate and drive projects to completion
  • Demonstrate strong business acumen and curiosity, with excellent communication and presentation skills, including the ability to present to leadership
  • Strong preference for industry experience in financial service and familiarity with banking products and marketing channels.
  • Experience with the consumer bureau data (Experian/TU)
  • In depth knowledge of CC business strategies leading to profitability with expertise in managing/executing prescreen campaigns

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
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