American Express

Senior Manager-Risk Management

American Express$120K — $150K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in analytics, fraud strategy, or related fields.
  • Familiarity with the end-to-end dispute lifecycle is preferred.
  • Excellent communication skills to convey complex data insights.
  • Proven cross-functional leadership without direct authority.
  • Experience in translating analysis into actionable operational changes.
  • Strong understanding of various fraud types, including first-party misuse.
  • Advanced SQL skills with ability to analyze large datasets.
  • Post Graduate Degree in a quantitative field is preferred.

Responsibilities

  • Lead fraud claim detection and rejection initiatives within the Global Fraud team.
  • Collaborate with various teams to develop strategies reducing bogus claims losses.
  • Identify and investigate fraud risk within transactions.
  • Provide thought leadership on fraud transaction identification processes.
  • Shape strategies and policies for American Express products regarding bogus claims.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid and virtual options
  • 20+ weeks paid parental leave for all parents
  • Access to global on-site wellness centers
  • Confidential counseling support through Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

This exciting and critical position will be responsible for evaluating victim and first party fraud risk by designing key fraud risk servicing strategies to improve customer experience and reduce enterprise risk exposure from first party fraud. This role will also interact with multiple enterprise partners including Risk, Global Servicing, EDMX, Enterprise Digital, Technology.

Responsibilities

  • Within the Global Fraud and Banking Risk organization, the Suspect Claims team is responsible for leading bogus fraud claim detection and rejection initiatives. The successful candidate will provide thought leadership for the bogus fraud transaction identification and rebill process, which leverages Amex's unique closed loop and big data capabilities.
  • In this role, you will collaborate with Risk and other enterprise teams to build efficient strategies, reducing the losses due to bogus claims by identifying data signals to accurately distinguish bogus and fraud transactions. You will work in a highly dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card and Non-Card products as it relates to bogus claims. You will be part of a high performing team and play an influential role working closely with partners in other Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create world-class strategies and capabilities.
  • The role expects highly analytical and commercially minded fraud strategist to lead our approach to agentic commerce disputes, and the role expects to identify, investigate, and resolve those risks.


Qualifications

  • 5+ years of experience in analytics, fraud strategy, disputes, payments risk, or a closely related field is preferred
  • Meaningful experience with the end-to-end dispute lifecycle, including intake, investigation is preferred
  • Excellent written and verbal communication skills, including the ability to explain complex findings to technical, operational, compliance, and executive audiences.
  • Strong cross-functional leadership and the ability to influence teams without direct authority.
  • Demonstrated ability to translate analysis into production rules, policies, product requirements, or operational changes.
  • Good understanding of fraud typologies, including account takeover, unauthorized transactions, scams, first-party misuse, refund abuse, merchant fraud, and synthetic identity.
  • Advanced, hands-on SQL skills and experience analyzing large transactional datasets; Fluence with data processing languages and tools such as SQL, SAS, Hive.
  • Ability to work in a dynamic, fast-changing environment, with a strong attention to detail, communicate effectively and work well in a cross-functional environment.
  • Post Graduate Degree in Economics, Statistics, Computer science, Mathematics, Finance, Operations Research, Engineering, Science, or in related advanced quantitative fields is preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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