American Express

Senior Manager - Program Management

American Express$120K — $150K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or related field; MBA or Master's preferred
  • 5-7 years of experience in technology vendor management; IT services
  • Proven ability in large-scale program delivery and project management
  • Strong background in budgeting, financial modeling, and data analysis
  • Experience with project management tools like MS Project, Jira, or Asana
  • PMI certification or equivalent project management credential required

Responsibilities

  • Leads and supervises multiple project teams to foster collaboration and achieve goals
  • Evaluates resource requirements and optimizes allocation for project efficiency
  • Collaborates with senior stakeholders to develop innovative solutions that align with business goals
  • Implements processes to encourage best practices in program management
  • Conducts risk assessments and ensures compliance with regulatory standards
  • Facilitates cross-functional collaboration with engineers and product owners
  • Analyzes project data to identify opportunities for operational improvements

Benefits

  • Competitive base salaries and bonus incentives
  • 6% company match on retirement savings plan
  • Free financial coaching and well-being support
  • Comprehensive medical, dental, and vision benefits
  • Flexible working arrangements based on role and business need
  • 20+ weeks paid parental leave for all parents
  • Access to on-site wellness centers and confidential counseling support
  • Career development and training opportunities
Full Job Description
Job Description

Senior Manager, Program Management manages and supervises several project teams, assesses resources needs, supports collaboration across several stakeholders, and provides regular updates to senior stakeholders on project performance.

Responsibilities

  • Supports colleagues in managing, directing, and supervising several project teams, promoting a culture of collaboration and teamwork to achieve program goals
  • Assesses resource needs and makes strategic decisions to optimize resource allocation and project efficiency
  • Co-creates solutions with senior stakeholders to identify program needs and develop innovative solutions that align with business objectives
  • Develops and implements processes that encourage the adoption of best practices and innovative approaches to program management
  • Develops and designs thorough risk assessments and ensures all project activities comply with relevant regulatory standards and organizational policies
  • Guides and supports coordination, collaboration, and alignment between product owners, architects, and engineers to meet regulatory and technical requirements
  • Provides regular updates to senior stakeholders on project performance, ensuring transparency and alignment with strategic objectives
  • Collaborates cross-functionally with engineering teams to facilitate alignment on the architectural approach and technical strategy to execute delivery
  • Effectively negotiates and influences senior business leaders to reach desired project outcomes, adapts to situations to resolve issues and gain alignment
  • Oversees the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
  • Co-creates solutions with key stakeholders to identify program needs and develop innovative solutions that align with business objectives
  • Analyzes project data and industry trends, identifies opportunities and recommendations for operational improvements
  • Facilitates the management and integration of multiple complex projects and programs simultaneously, ensuring efficient utilization of resources and adherence to timelines and budgets
  • May or may not oversee and mentor a team of Technology Program Management colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individual colleagues and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards
  • May or may not provide direct leadership and coaching to Technology Program Management teams, supporting training and development of best practices
  • May or may not manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals
  • May or may not collaborate with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
  • Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives


Qualifications

Education Qualifications:
  • Bachelor's degree in Engineering and/or comparable experience; advanced degree preferred
  • MBA or Master's degree Engineering, Analytics and/or comparable experience; advanced degree preferred
  • Knowledge of Financial Modeling
  • Work Experience:
  • Experience in technology vendor management and Information Technology services
  • Experience in leading in a fast-paced, complex, and dynamic global environment
  • Experience in large-scale & complex program delivery comrpised of multiple interlinked projects
  • Experience in managing/leading technology implementation projects
  • Experience in project management and reporting tools (e.g., MS Project, Jira, Trello, Asana, Excel, Tableau)
  • Experience in budgeting and financial planning/management
  • Experience in business case development
  • Experience in data analysis
  • Experience in stakeholder management and/or leading complex governance structures
  • Licenses and Certifications:
  • Project Management Professional (PMI) or equivalent Project Management certification (e.g., Certified Project Management Practitioner, International Project Management Association / Prince 2 / CSM - Certified Scrum Master / CSPO - Certified Scrum product owner)
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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