American Express

Sr AI Engineer I - Global Commercial Services

American Express$135K — $160K *
US-AnywhereRemote in Albany, NY
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience in large-scale backend or distributed systems
  • Proficient in building AI-powered applications using technologies like LLMs and RAG
  • Experience with programming languages such as TypeScript, Go, or Python
  • Strong fundamentals in backend development, APIs, and cloud infrastructure
  • Familiar with cloud platforms, containers, and Kubernetes
  • Experience handling asynchronous processing and streaming systems
  • Excellent collaboration and problem-solving skills

Responsibilities

  • Design, build, test, and deploy agentic AI applications and services
  • Develop shared AI capabilities and frameworks
  • Create retrieval-augmented generation pipelines
  • Integrate and manage LLM inference services
  • Partner with teams to ensure scalability and reliability of systems
  • Engage in technical design discussions and provide code reviews
  • Evaluate and implement emerging AI technologies
  • Mentor junior engineers and foster a collaborative environment

Benefits

  • Collaborative engineering culture
  • Opportunities to work with cutting-edge AI technologies
  • Mentorship programs for professional development
  • Involvement in designing scalable systems
  • Access to advanced tools and platforms in AI
  • Focus on improving engineering quality across teams
Full Job Description
Job Description

Senior Software Engineer I - Agentic AI

The Role

As a Senior Software Engineer - Agentic AI, you will be a hands-on engineer within Amex Technology, building and evolving production-grade agentic AI systems that power intelligent customer and enterprise experiences. Working closely with senior engineers, architects, Product, UX, Data Science, and Engineering teams, you will design, implement, and operate scalable, reliable, and secure AI solutions. This role combines strong software engineering fundamentals with experience building AI-powered applications.

Responsibilities

What You'll Do

  • Design, build, test, and operate production-grade agentic AI applications and services.


  • Contribute to the design and implementation of shared agentic AI capabilities, including:


  • Agent frameworks and orchestration


  • Planning, tool use, and memory strategies


  • Retrieval-Augmented Generation (RAG) pipelines


  • LLM integration and inference services


  • Evaluation, observability, and safety tooling


  • Partner with senior engineers to design scalable, reliable, and maintainable distributed systems.


  • Participate in technical design discussions and code reviews, helping improve engineering quality across the team.


  • Collaborate with Product, UX, and cross-functional partners to deliver AI-powered capabilities from concept through production.


  • Evaluate emerging AI technologies and help incorporate practical improvements into our platform.


  • Mentor junior engineers and contribute to a collaborative engineering culture.


Technical Environment

We don't hire to a narrow checklist, but successful candidates should be comfortable working in a modern, cloud-native engineering environment with an emphasis on agentic AI.

Core Engineering Stack

  • Languages: Go, TypeScript, Python


  • APIs: REST, gRPC, and tRPC


  • Cloud: AWS and/or GCP


  • SNS, SQS, Lambda, EKS, API Gateway


  • Kubernetes


  • Distributed systems and event-driven architectures (Kafka)


  • Durable Execution frameworks, like Temporal or DBOS


  • Orchestration frameworks such as LangGraph, LangChain, Airflow, or similar


Agentic AI and ML

  • Integrating commercial and open-source LLMs into production applications


  • Agent and orchestration frameworks such as VercelAI SDK, LangChain, LangGraph, LlamaIndex, etc.


  • Retrieval-Augmented Generation (RAG) architectures


  • Embedding Models and Vector Databases


  • Multi-agent orchestration and agent harness development


  • Prompt engineering and structured output generation


  • Model serving, embeddings, and inference tooling


  • Familiarity with Effect TS library


  • Schema validation and state management using tools such as Zod (TypeScript)


  • Emphasize evaluation, observability, safety, and reliability to support AI solutions deployed in a regulated, customer-facing environment.


Qualifications

What We're Looking For

  • 6+ years of experience building large-scale backend or distributed software systems.


  • Experience developing AI-powered applications using LLMs, agentic workflows, RAG, or modern ML platforms.


  • Experience building production services using TypeScript, Go, Python or similar languages.


  • Strong software engineering fundamentals across backend development, APIs, cloud infrastructure, and distributed systems.


  • Familiarity with cloud platforms, containers, and Kubernetes.


  • Experience with asynchronous processing, workflow engines, queues, or streaming systems.


  • Strong problem-solving skills and the ability to work through ambiguous technical challenges.


  • Excellent collaboration and communication skills, with the ability to work effectively across engineering and product teams.


  • Passion for learning new technologies and contributing to engineering best practices.


Preferred Qualifications

  • Experience building AI applications in financial services or other regulated industries.


  • Experience deploying production LLM or RAG-based systems.


  • Familiarity with evaluation frameworks, observability, and AI safety practices.


  • Contributions to open-source software or AI-related projects.


  • Experience with fine-tuning, model optimization, or inference pipelines is a plus.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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