IHG

Senior Manager, Product & Technology Communications

IHG • $110K — $130K *
Atlanta, GA 30349In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in internal, change, executive, and issues communications in a global setting.
  • Proven advisory experience with senior leaders and ability to influence stakeholders.
  • Ability to manage multiple priorities and deliver messages to varied audiences effectively.
  • Experience leading high-profile communications programs from inception to execution.
  • Strong strategic thinking and judgment in navigating complex business environments.
  • Proficient in translating technical topics for non-technical audiences.
  • Experience in developing and mentoring communications professionals.
  • Strong communications measurement skills, applying insights to enhance outcomes.

Responsibilities

  • Lead integrated communications across Product & Technology, aligning messages with global and regional teams.
  • Set and implement the communications strategy aligned with corporate affairs narratives.
  • Advise senior leaders on messaging strategies and stakeholder engagement.
  • Translate complex topics into accessible narratives for diverse audiences.
  • Manage multi-stakeholder communications programs from planning through execution.
  • Develop high-profile communications materials including messaging and presentations.
  • Establish communication plans and measurement strategies for improving engagement.

Benefits

  • Hybrid work structure with expectations for three days in the Atlanta office.
  • Opportunities for professional development and coaching of team members.
  • Access to emerging tools like AI to enhance communication efforts.
Full Job Description
Job Description

This role will lead strategic communications for IHG's global Product & Technology function, translating complex business and technology priorities into clear, compelling narratives for colleagues, hotels and owners. Serves as a trusted communications adviser to senior leaders and drives integrated communications that build understanding, alignment, engagement and adoption.

Your day to day

  • Lead integrated communications across Product & Technology, partnering with global, regional and cross-functional teams to ensure messages are aligned, coordinated and relevant to shared audiences.
  • Set and deliver the communications strategy for Product & Technology, ensuring it aligns with enterprise priorities and the broader corporate affairs narrative.
  • Serve as a trusted communications adviser to P&T senior leaders, providing counsel on messaging, audience strategy, sequencing, channels, risks and stakeholder engagement.
  • Translate complex product, technology and AI topics into clear, accessible and compelling narratives for colleague, hotel and owner audiences.
  • Lead complex, multi-stakeholder communications programs from strategy through execution, including change communications, leadership communications, major technology rollouts and colleague engagement initiatives.
  • Develop executive messaging, organizational announcements, presentations, talking points, Town Hall content and other high-profile communications.
  • Partner across P&T, Global Corporate Affairs and relevant business functions to align communications, anticipate dependencies and ensure a coordinated audience experience.
  • Make independent communications decisions within agreed strategies, escalating material reputational, stakeholder or delivery risks when appropriate.
  • Establish communications plans, editorial rhythms and measurement approaches that improve awareness, understanding, engagement and adoption.
  • Provide leadership and coaching to communications team members, supporting quality, consistency and capability development.
  • Apply emerging tools, including AI, to improve communications insight, development and effectiveness while following applicable company standards.


What we need from you
  • 8+ years' experience developing and leading internal, change, executive and issues communications in a complex, global organization.
  • Demonstrated ability to advise senior leaders, influence stakeholders, manage multiple priorities, and deliver compelling messages for varied audiences
  • Proven ability to lead high-profile, multi-audience communications programs from strategy through execution.
  • Demonstrated strategic thinking, strong judgment and the ability to navigate ambiguity, competing priorities and sensitive business issues with limited oversight.
  • Experience translating complex product, technology, data or AI topics for non-technical audiences.
  • Experience leading, coaching or developing communications professionals.
  • Strong understanding of communications measurement and the ability to apply insight to improve outcomes.
  • Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
  • Attention to detail.
  • Ability to work with tight deadlines.
  • Experience using and integrating AI into work processes.


Travel - minimum required

Location - Our hybrid work structure is an expectation of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

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About IHG

InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
Learn more about IHG
Size
40,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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