Scotiabank

Senior Manager, Process Redesign & Modernization

Scotiabank$100K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree in Business, Finance, Economics, Operations Management, or related discipline (MBA or relevant postgraduate education is an asset)
  • 5+ years of relevant experience in financial services, wealth management, or banking operations
  • Deep knowledge of Scotia Wealth Management or comparable wealth platforms and end-to-end client journeys
  • Strong understanding of regulatory and compliance requirements in wealth management
  • Proven experience with process design or continuous improvement methodologies, such as Lean or Six Sigma
  • Proficiency in Microsoft Office tools with data-driven analysis skills
  • Strong stakeholder management and influencing skills with experience engaging senior leaders

Responsibilities

  • Identify and implement continuous improvement opportunities to enhance client and employee experiences
  • Develop strategic recommendations and target-state designs based on research and data analysis
  • Collaborate with business partners to execute process improvements across key journeys
  • Lead cross-functional teams to implement process enhancements and manage project documentation
  • Work across business lines to eliminate risks impacting project success

Benefits

  • Opportunity to work in a global wealth management environment
  • Participation in impactful continuous improvement initiatives
  • Collaboration with cross-functional teams and senior leaders
  • Potential for professional development and career growth within Scotiabank
  • Involvement in strategic initiatives that shape the future of wealth management
Full Job Description
Requisition ID: 264392

As the Senior Manager, Process Redesign and Modernization, you will identify and lead continuous improvement initiatives across end-to-end processes by leveraging operational insights, root cause analysis, and performance metrics to drive measurable gains in efficiency, scalability, and client/employee experience. This role contributes to the overall success of Scotia Wealth Management (SWM) globally by ensuring specific individual goals, plans, and initiatives are executed & delivered in support of the team's business strategies and objectives, ensuring all activities conducted are compliant with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:
  • Identify and implement continuous improvement opportunities to streamline end-to-end processes, enhancing client and employee experiences
  • Develop strategic recommendations and target-state designs by conducting research, analyzing data, challenging existing models, and presenting actionable insights
  • Collaborate with businesses and control/support partners to identify and execute process improvements across key journeys
  • Lead cross-functional teams to implement process enhancements, oversee project management documentation, communication, and training efforts
  • Work across Business Lines to eliminate risks and barriers that may impact project success


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
  • A University degree in Business, Finance, Economics, Operations Management, or a related discipline (MBA or relevant postgraduate education is an asset)
  • 5+ years of relevant experience in financial services, wealth management, or banking operations, with exposure to large-scale transformation, process improvement, or strategic initiatives
  • Deep knowledge of Scotia Wealth Management (SWM) or comparable wealth platforms, including advisory models, client segments, product offerings, and end-to-end client journeys (onboarding, account maintenance, trading, servicing, estates)
  • Strong understanding of wealth management operating environments, including regulatory and compliance requirements (e.g., KYC, AML, suitability), risk frameworks, and governance practices
  • Proven experience working within or alongside operations teams, front office (advisors), and control/support functions (Compliance, Risk, Technology), with a strong understanding of how these groups interact
  • Hands-on experience with process design, re-engineering, or continuous improvement methodologies (e.g., Lean, Six Sigma, journey mapping, target operating model design)
  • Proficiency in Microsoft Office tools (Excel, PowerPoint, Visio), with a demonstrated ability to build data-driven analyses and dashboards (Excel), develop executive-ready presentations (PowerPoint), & create process maps and workflows (Visio)
  • The ability to manage competing priorities in a fast-paced, matrixed financial services environment, balancing strategic initiatives with day-to-day operational demands
  • Experience leading or supporting strategic initiatives within wealth or banking, including business case development, stakeholder alignment, and implementation execution
  • Strong stakeholder management and influencing skills, with experience engaging senior leaders across wealth, operations, and technology to drive alignment and outcomes
  • A proven ability to lead and mobilize cross-functional teams, ideally within complex, multi-business line environments
  • Demonstrated ability to challenge legacy processes within financial services environments, bringing forward innovative, yet practical and compliant solutions
  • Strong analytical and problem-solving skills, with experience leveraging operational data, client insights, and performance metrics to identify opportunities and drive decisions


Location(s): Canada : Ontario : Toronto

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

Similar Jobs

More Jobs at Scotiabank

More Finance & Insurance Jobs

Find similar Senior Manager, Process Redesign & Modernization jobs: