Scotiabank

Senior Manager, Frontline Effectiveness

Scotiabank$100K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree with at least 5 years of experience in a relevant field
  • In-depth knowledge of wealth management, operational processes, and regulatory compliance
  • Ability to develop innovative solutions and challenge existing processes
  • Strong organizational skills to manage multiple high-priority tasks
  • Experience in leading strategic initiatives is preferred
  • Exceptional problem-solving and analytical abilities, focusing on critical issues
  • Strong leadership and relationship management skills for engaging cross-functional teams

Responsibilities

  • Lead initiatives to enhance service delivery and operational support for Wealth teams
  • Champion a client-focused culture to improve client relationships and engagement
  • Collaborate with operational teams to identify and implement improved service structures
  • Identify continuous improvement opportunities to streamline end-to-end processes
  • Develop strategic recommendations through research and data analysis
  • Monitor KPIs and service metrics to assess support effectiveness
  • Influence change management related to new processes and systems for frontline teams

Benefits

  • Comprehensive health benefits
  • Professional development opportunities
  • Collaborative and inclusive work culture
  • Flexible work arrangements
  • Employee assistance programs
Full Job Description
Requisition ID: 264961

The Senior Manager, Frontline Effectiveness is responsible for leading strategies, processes, and support models that enable a consistent and seamless experience for frontline Wealth teams. This role provides service and operational support to Advisory teams and partners with business leaders, and cross-functional teams to identify improvement opportunities, implement scalable solutions, and strengthen the infrastructure that helps frontline teams deliver a consistent and client-focused experience. This role contributes to the overall success of Scotia Global Wealth Management by ensuring specific individual goals, plans, and initiatives are executed & delivered in support of the team's business strategies and objectives, ensuring all activities conducted are compliant with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:
  • Lead initiatives that strengthen service delivery, operational support, and consistency for frontline Wealth teams
  • Champion a client focused culture to deepen client relationships and leverage broader Wealth and Bank relationships, systems and knowledge
  • Collaborate with Operational teams and support partners to identify added value support model structure and deliver consistent service delivery across support functions
  • Identify and implement continuous improvement opportunities to streamline end-to-end processes, enhancing client, advisory and employee experiences
  • Develop strategic recommendations and target-state solutions by conducting research, analyzing data, challenging existing processes and models
  • Analyze support processes, workflows, and performance data to identify service gaps, inefficiencies, and opportunities for improvement
  • Develop and monitor key performance indicators (KPIs), service metrics, and reporting to measure effectiveness, responsiveness, and impact
  • Influence change management efforts related to new processes, systems, and support models that affect frontline teams
  • Collaborate with operations, technology, training, and other partner teams to ensure frontline teams receive effective and timely support
  • Lead projects focused on service enablement, operational excellence, and improving the overall frontline support experience


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
  • A University degree with a minimum of 5 years' related experience
  • In-depth knowledge of the wealth management business, operational processes, client journeys, and regulatory environment
  • The ability to challenge the status quo and develop innovative solutions
  • A solid understanding of strategic and operational aspects of wealth management and inter-related business line partners including policies, procedures, operational processes, systems, and technology
  • The ability to manage many concurrent high priority activities and requests and are highly organized
  • Experience mobilizing and leading strategic initiatives is an asset
  • Strong co-ordination, strategic influencing, and people management skills, to facilitate strong teamwork and co-ordinated execution of multiple deliverables
  • Strong leadership, influencing, and relationship-management skills, with a proven ability to engage and lead large, cross-functional working teams effectively
  • Exceptional problem-solving and analytical skills, with demonstrated ability to discern patterns and insights from research and data and focus on critical business issues.
  • Excellent verbal and written communication skills, including developing effective presentations
  • Proficient PC skills, including Word, PowerPoint, Excel, Visio


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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