American Express

Senior Manager-Enterprise Risk Management and Change Governance

American Express$120K — $150K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in enterprise risk management or related roles
  • Experience designing risk frameworks in large organizations
  • Demonstrated expertise in change management governance
  • Facilitation experience for risk assessments and governance discussions
  • Proficient in Microsoft Suite and AI productivity tools
  • Strong analytical skills for translating data into insights
  • Excellent stakeholder management and influence skills

Responsibilities

  • Lead change risk assessment processes and evaluate risks according to the business unit's risk appetite
  • Articulate risk-informed perspectives on operational impact using qualitative and quantitative data
  • Collaborate with experts and leaders to integrate risk appetite into decision-making
  • Oversee Enterprise Risk Programs including Risk Identification & Assessment
  • Create clear presentations for senior leadership and cross-functional teams
  • Support regulatory exam and meeting agendas with thorough preparation

Benefits

  • Opportunity to impact operational risk strategy at the business unit level
  • Collaborative environment with cross-functional teams
  • Role as a trusted advisor to senior leadership
  • Involvement in enterprise-level governance and risk initiatives
  • Potential for professional growth through increased responsibility in a regulated industry
Full Job Description
Job Description

The objective of the US Consumer Services Governance and Change Management team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

This individual will be responsible for driving business unit-level risk management practices that align with enterprise strategy and governance. The individual will lead the execution of the business unit risk appetite framework and support risk identification and assessment processes. This role will also lead governance of change management initiatives to ensure risks associated with major transformations, new products, or system changes are effectively managed.

The successful candidate will combine strong analytical and facilitation skills with an ability to partner cross-functionally, serving as a trusted advisor to business leadership and a connector between risk, operations, and change governance.

Responsibilities

Core Responsibilities:
  • Lead execution and collation of change risk assessment processes, including evaluation of potential risks within the scope of the BU risk appetite.
  • Leverage qualitative and quantitative inputs to articulate a risk-informed perspective on matters that could materially affect the operational risk profile, governance or regulatory position of the business units.
  • Collaborate with Subject Matter experts across first and second line of defense, and business leadership to embed risk appetite into planning and decision-making.
  • Lead Enterprise Risk Programs including but not limited to Enterprise Risk Identification & Assessment (ERIA), Key Strategic Initiatives (KSIs) for the business unit.
  • Create presentations and materials which are concise and clear for communication with senior leadership and multiple cross-functional stakeholders
  • Support internal and external exam fieldwork and regulatory meeting agendas.


Qualifications

Experience:
  • Minimum 5 years of experience in enterprise risk management, operational risk, internal audit, or governance roles.
  • Proven experience designing or implementing risk frameworks, particularly within large or regulated organizations.
  • Demonstrated experience in change management governance, including assessing change-related risks, coordinating with cross-functional teams, and ensuring compliance with risk policies.
  • Experience facilitating risk assessments, workshops, and governance forums at the management or senior leadership level.


Minimum Qualifications:
  • Deep understanding of enterprise risk management frameworks and change management risk governance principles.
  • Strong analytical and critical thinking skills; capable of translating data and trends into actionable risk insights.
  • Proficiency in Microsoft suite
  • Experience with leveraging AI tools to increase productivity
  • Excellent stakeholder management and communication skills, with the ability to influence across multiple levels of the organization.
  • High level of business acumen, sound judgment, and integrity.
  • Knowledge of commercial payments industry & economics advantageous


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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