Scotiabank

Senior Manager, Customer Value Insights

Scotiabank$100K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Banking, Reporting, Analytics, Strategy, or Finance
  • Experience manipulating large data sets
  • Proficiency in Excel, PowerPoint, and Word
  • Strong presentation and written communication skills
  • Proven leadership in cross-functional teams
  • Excellent organizational and analytical skills
  • Strong problem-solving capability with attention to detail

Responsibilities

  • Champion a customer-focused culture to deepen client relationships
  • Manage and mentor direct reports
  • Consult as a subject matter expert on Retail Banking Strategy
  • Collaborate with business teams to analyze customer and financial data
  • Create analytics solutions and dashboards for business insights
  • Provide dynamic reporting on key performance metrics
  • Support product costing process relevant to Canadian Banking products

Benefits

  • Champion a high-performance and inclusive work environment
  • Work within a forward-thinking organization with a collaborative team
  • Opportunity to make a difference in communities
  • Recognition and rewards for high performance
  • Support for development and career advancement opportunities
Full Job Description
Requisition ID: 262924

Purpose

The Senior Manager, Customer Value Insights Contributes to the overall success of Canadian Banking, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the Bank's business strategies and objectives. The role will primarily be accountable for delivery of business intelligence and data analytics in support of Sale Channels, Customer Performance and Customer Profitability. Using analytics tools (e.g., Power BI, SQL, SAS, Python, Advanced Excel, SAS), this role will have access to a wide range of data sources to uncover insights and support various business initiatives. The position supports the Director, Data Reporting & Insights, works heavily with various stakeholders including Analytics, Strategy, Business Lines and Channels. The Senior Manager ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:
  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Manage, coach and provide mentorship to direct reports
  • Provide Business Insight and Strategic Support:
    • Consult as a subject matter expert in Retail Banking Strategy/Customer initiatives and business cases with stakeholders, with insight on impacts to channel/customer performance
    • Collaborate with business teams to draw insights from key customers and financial data to establish trends, understand history and provide recommendations on Digital/other Channel Performance
    • Support and interact with the Canadian Banking CFO and other Retail Business Leaders in identifying drivers, solve concerns and summarize and provide commentary/recommendations on channel/customer performance across products
  • Effectively champion data driven decision making:
    • Create and showcase analytics solutions and dashboards to help team and business partners to gain insight, build business cases and make fact-based decisions
    • Provide dynamic reporting and analysis on key performance metrics to various stakeholders in retail, small business, product lines, channels, and other strategic groups
    • Knowledge of Power BI, SQL, and Advance XLS, SAS and Python considered an asset
    • Review and Support product costing process and methodology by examining and understanding the methodology of the costing system as it relates to Canadian Banking products
    • Provide strategic analysis that will assist the business to optimize existing accounts and product mix from various channels
    • Effectively manage and prioritize multiple business initiatives, projects and ad-hoc analysis with business stakeholders
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
  • Champion a high-performance environment and contributes to an inclusive work environment


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • 5+ years of experience in some or all of: Banking, Reporting, Analytics and Strategy, Finance
  • Experience in working with and manipulating large data sets
  • Strong skills in Excel, Power Point and Word
  • Proactive with strong presentation and written communication skills
  • Strong facilitation skills with proven accomplishments leading cross-functional teams
  • Flexibility is required to adapt to a wide variety of tasks & functions with changing demands
  • Strong problem solving skills and have a flair for getting things done
  • Excellent organizational and analytical skills with strong attention to detail
  • Curious and experimental mindset to drive innovation amidst uncertainty
  • Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organizations
  • Curious and experimental mindset to drive innovation amidst uncertainty
  • Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organizations


What's in it for you?
  • Champion a high-performance environment and contribute to an inclusive work environment
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • An organization committed to making a difference in our communities - for you and our customers
  • You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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