Salesforce

Senior Manager - Business Value Services

Salesforce$141K — $188K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in strategy consulting or value advisory within a major technology firm.
  • Strong skills in building business cases and financial models for technology investments.
  • Ability to communicate effectively with senior stakeholders and simplify complex ideas.
  • Proven capability in aligning teams towards a common objective in a fast-paced environment.
  • Curiosity and knowledge about AI and its impact on business models.
  • Welcome generalist backgrounds with industry learning opportunities.
  • High emotional intelligence to handle complex negotiations and customer interactions.

Responsibilities

  • Facilitate workshops to uncover customer pain points and build collaborative business cases.
  • Identify transformative opportunities through AI and autonomous agents for operational efficiency.
  • Engage C-Suite executives with insight-driven narratives and investment justifications.
  • Serve as a thought leader, sharing best practices in deal structuring and industry insights.
  • Design sophisticated commercial structures and value-focused proposals for clients.
  • Partner with Account Executives to drive value realization and protect existing revenue streams.

Benefits

  • Opportunity to work closely with Sales Leadership and strategic teams.
  • Engagement in AI-led business transformation initiatives.
  • Collaboration across multiple functions including sales and professional services.
  • Roles that support professional growth and development in value advisory.
  • A dynamic work environment focused on innovation and impactful customer engagement.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About the Role

This is a unique opportunity to join a team of strategic value advisors working closely with Sales Leadership and Sales teams.

In this role, you will help Salesforce’s customers navigate AI-led business transformation with Salesforce and Agentforce. You will act as a trusted advisor who can translate complex technology into clear business value, helping large enterprises define account strategies, shape high-value deals, and build investment justifications.

You will collaborate across pre-sales, sales, operations, and professional services, serving as the strategic bridge between a customer’s vision and measurable business outcomes.

This is a senior individual contributor role that requires strong influence, executive presence, and the ability to orchestrate cross-functional teams without formal reporting lines. Success will be measured by your impact on strategic deals, growth, and value realization across Salesforce’s Canadian accounts.

Key Responsibilities

Value Discovery & Workshops

  • Facilitate customer workshops to identify pain points, clarify opportunities, and create collaborative business cases that help executives visualize and fund future-state scenarios.

AI-Led Business Transformation

  • Identify high-impact opportunities where Agentforce and autonomous agents can transform business processes and improve operational performance.

C-Suite Executive Engagement

  • Develop and present insight-led points of view and investment justifications for senior executives; focusing on long-term business outcomes rather than technical features.

Thought Leadership

  • Serve as a trusted resource and thought leader for the Canadian organization. Share best practices in deal structuring, value selling, and industry trends to help upskill cross-functional partners.

Strategic Deal Design & Account Strategy

  • Architect sophisticated commercial structures and value-led proposals for Canadian customers; focusing on creating successful, mutually beneficial commercial outcomes.

AOV Protection & Growth

  • Act as a business owner in partnership with Account Executives for Canadian accounts; identifying new value streams, supporting measurable value realization, and helping protect and grow existing revenue.

Desired Experience & Skills

Strategy & Value Professional Experience

  • 5+ years of professional experience in strategy consulting, value advisory, business value services, or a similar value-focused role within a major technology company.

Business Acumen & ROI

  • Strong ability to build business cases and financial models that demonstrate how technology investments improve business performance and financial outcomes.

Executive Communication

  • Ability to engage and influence senior stakeholders by simplifying complex ideas into clear, strategic, and commercially relevant recommendations.

Influence & Orchestration

  • Proven ability to align diverse teams around a common goal in a fast-paced, matrixed environment.

Curiosity for AI

  • A genuine interest in AI, autonomous agents, and the practical ways these technologies are changing business models and operating structures.

Industry Perspective

  • Generalist backgrounds are welcome, and either experience in, or a desire to learn about, various industries is highly valued.

Emotional Intelligence

  • Ability to navigate high-stakes customer environments and complex negotiations with empathy, patience, and a focus on win-win outcomes.

Education

  • Relevant university degree (Bachelor - essential, MBA - preferred)

  • Relevant certifications (CPA, CFA, etc. - preferred)

Other

  • Language: English - essential, French - optional

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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