Salesforce

Senior Manager, AI Solutions Architect

Salesforce$172K — $260K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in AI and workflow systems
  • Proven track record in building LLM-based workflows, not just chatbots
  • Hands-on expertise with agent orchestration frameworks like LangChain
  • Strong Python and Linux skills for infrastructure management
  • Ability to navigate both technical and product management domains
  • Deep understanding of agent context file design for durable workflows
  • Familiarity with monetization processes and revenue models

Responsibilities

  • Define and design technical architecture for AI agent systems
  • Govern multi-agent orchestration and task management processes
  • Manage the integration and reliability of agent workflows and platforms
  • Establish standards for agent development, testing, and evaluation
  • Monitor and iterate agent performance post-deployment
  • Make strategic platform decisions for agent implementation
  • Design agent identity and session management frameworks
  • Ensure system health through monitoring and error management
  • Oversee the complete deployment lifecycle within production environments

Benefits

  • Professional development and continuous learning opportunities
  • Collaborative work culture with cross-functional teams
  • Access to advanced technologies and tools
  • Flexible working environment to support work-life balance
  • Opportunities to innovate within a rapidly evolving field
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

The Monetization team is building AI agents into their day-to-day workflows and extending that capability across the broader organization to enable sellers on pricing and packaging. You will be the internal steward of this agent workflow system, maintaining it, extending it, and working with the team to find where AI-assisted workflows create the most value.
This role sits at the intersection of engineering and analysis — requiring the business lens of a product manager and the technical depth to design, build, and evolve AI agent workflows. The ideal candidate thinks in systems, understands how teams operate, and can move fluidly between strategy and execution.

What you'll do:

  • Define the technical architecture for our agent portfolio (integration patterns, platform choices, guardrails)

  • Design and govern multi-agent orchestration patterns — how agents hand off tasks, share context, and operate within composite AI systems

  • Own the "connective tissue" layer: how agents, APIs, workflows, and enterprise platforms (Agentforce, Slack, Snowflake, Claude) are wired together and scaled reliably

  • Set standards for how agents are built, tested, and evaluated

  • Own agent performance post-deployment — monitoring, iteration, quality

  • Make platform calls (Agentforce vs. custom, Slack-native vs. standalone, build vs. buy)

  • Own agent identity and session design — author and maintain agent context files (identity files, session startup protocols, memory structures, and skill definitions) that govern how agents behave consistently across sessions, users, and evolving workflows

  • Manage system health and reliability — monitor, log, and handle errors; keep the agent infrastructure running as team dependency grows

  • Own the deployment lifecycle — manage configuration changes, deploy updates, and debug issues in the production environment without requiring outside engineering support


Experience:

  • Built or deployed LLM-based agentic workflows (not just chatbots)

  • Hands-on experience with agent orchestration frameworks (e.g., LangChain or equivalent) and multi-agent coordination patterns

  • Treats prompt engineering as foundational but not sufficient — one component within a broader orchestration architecture

  • Thinks in systems, not demos — cares about maintainability, evaluation, and scale

  • Translates fluently between strategy/business and engineering

  • Working Python proficiency and Linux comfort — can read the codebase, make configuration changes, and operate the infrastructure stack (environment config, systemd services) independently

  • LLM context file design as a craft — knows how to write durable agent context (identity, memory, startup protocols, skill definitions) that holds up across sessions — not one-off prompts, but role-level design

  • Self-sufficiency — able to deploy, debug, and iterate without waiting for outside engineering help; owns the full loop from design to production

  • Domain fluency in monetization workflows — You don't need to be a pricing expert, but you do need to quickly understand how the team thinks about deals, contracts, discounting, and revenue.


*LI-Y

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

SEARCH SALESFORCE JOBS

Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

Similar Jobs

More Jobs at Salesforce

More Information Technology Jobs

Find similar Senior Manager, AI Solutions Architect jobs: