HTC Global Services

Senior Java Application Production Support Lead

HTC Global Services • $110K — $130K *
Charlotte, NC 28269In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of Java application production support experience
  • Experience with WebSphere application support
  • Strong skills in application and performance monitoring tools
  • Ability to monitor server logs and batch jobs effectively
  • Proven track record in performing root cause analysis for critical incidents
  • Experience in application maintenance and performance tuning
  • Proficiency in interpreting technical designs and system analysis

Responsibilities

  • Provide technical support for Java applications and resolve production issues
  • Triage and investigate Sev 1 and Sev 2 incidents, performing root cause analysis
  • Monitor application health using various monitoring tools
  • Tune application performance and implement minor enhancements
  • Translate technical specifications into application code for projects
  • Identify causes of production issues and recommend solutions
  • Lead development of production fixes in line with architecture standards
  • Serve as primary technical contact for end users
  • Research and resolve user queries
  • Support planning for releases and sprints by translating roadmap items into technical work

Benefits

  • Opportunity to work in a critical production support role
  • Engage in hands-on maintenance and optimization of enterprise applications
  • Contribute to improving application performance and user experience
  • Work in an Agile environment with opportunities for technical leadership
  • Lead high-priority incident resolution efforts
Full Job Description
Job Title : Senior Java Application Production Support Engineer

Position Overview

Join a team responsible for supporting and enhancing enterprise Java applications where production stability, performance, and rapid incident resolution are critical. This role combines hands-on production support with application maintenance, performance optimization, and technical leadership during high-priority incidents.

What You'll Do
  • Provide technical support for in-house Java applications and resolve production issues.
  • Triage, investigate, and perform root cause analysis for Sev 1 and Sev 2 incidents.
  • Monitor application health using monitoring tools, including server logs and batch jobs.
  • Tune application performance and implement small application enhancements.
  • Translate technical specifications and system designs into application code for enhancement projects.
  • Interpret technical designs to identify the cause of production issues and recommend solutions.
  • Lead technical development for production fixes while following established architecture and development standards.
  • Serve as the primary production support technical contact for application end users.
  • Research and resolve business user queries.
  • Support release and sprint planning by translating product roadmap items into technical work.

Required Qualifications
  • Strong Java application production support experience.
  • Experience supporting applications running on WebSphere.
  • Strong application monitoring and performance monitoring skills using monitoring tools.
  • Experience monitoring server logs and batch jobs.
  • Proven experience performing root cause analysis and resolving critical production incidents.
  • Experience with application maintenance, performance tuning, and implementing small enhancements.
  • Ability to work with technical designs, system analysis, and enterprise application development.

Preferred Qualifications
  • Knowledge of building scalable applications using multithreading and SOA techniques.
  • Experience supporting Agile release planning and sprint planning.

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About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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